yoin Customer Service: Overview Contact Options

yoin's phone number is: +32 7848 6111. As a customer of yoin, you can reach the customer service on: 1988. Other contact options of yoin are through e-mail, MyYoin and their Social Media.

Contact Info yoin Customer Service

In the overview below, you find all the information regarding the contact options of yoin, including the opening hours of the yoin customer service.

yoin also has an elaborate FAQ-section on the website where you might be able to find the answer to your question in already.

As long as you call with a yoin phone number and from Belgium to the yoin customer service, you can contact yoin free of charge (1988).

How Do You Contact the Complaints Service of yoin?

If you want to file a complaint about yoin, you need to contact the customer service of yoin. It is recommended to do this through the online form, so you have written proof of the complaint and follow-up on it.

If you are not happy with the outcome of the complaint, you can contact the Ombudsman for Telecommunications. They work as a mediator between you and yoin, trying to find a solution both parties will be happy with. You can file a complaint through the website of the Ombudsman.

How Do You Take Out a yoin Contract?

Do you want to take out a contract with yoin? You can do this yourself through the website of yoin.

It is strongly advised to compare all telecom offers before taking out a contract with yoin. If you need help with this, you can contact the telecom experts of CallMePower for help: +32 2588 2547.

Points of Attention When Taking Out a yoin Contract

Is the yoin contract your first contract in Belgium? Do not forget to cancel, if necessary, your telecom contract(s) in your previous country. Important to know as well is that it is not possible to keep your current phone number when you take out a mobile phone subscription with yoin. Do not forget to inform important institutes and organizations (e.g. the government) and your family and friends about this change!

Do you currently already have a contract with a Belgium telecom provider? Switching of provider can be done in two ways:

• Take out a new contract yourself and inform yoin that you want to use Easy Switch and/or that you want to keep your current phone number. yoin will then take care of cancelling your current contract(s).
• Take out a new contract and cancel your current contract yourself.

After taking out a new contract with yoin, it is important to make sure that you send back all the equipment that you rented or loaned from your old provider back to them. If you do not do so, you may be charged a fee.

How Do You Cancel a yoin Contract?

Are you no longer happy with yoin? If you want to switch to a different provider, you can call CallMePower for help with comparing telecom providers, taking out a new contract, and cancelling your current contract with yoin. You can reach our telecom experts on +32 2588 2547 or through the online chat.

You can also take out a contract with a new telecom provider yourself. You will then have the choice between cancelling your yoin contract yourself, or using Easy Switch. With the latter, your new provider will cancel your yoin contract.

If you want to keep your current phone number, you can inform your new provider about that during the ordering process. Just as with Easy Switch, your new provider will then cancel your phone subscription(s) with yoin.

Of course, you also have the possibility to cancel your yoin contracts yourself. To do this, you need to send yoin an e-mail.

What Do You Need To Do When You Move?

What you need to do when you move, depends on the contracts you have taken out with yoin and where you move to:

• I move within Belgium and have a broadband (and mobile) subscription or a pack
  You have to inform yoin about your move by contacting the customer service of yoin. They will then contact you to make an appointment for the installation in your new place.
• I move within Belgium and have a mobile subscription
  You have to change your address in MyYoin from the old address to your new address.
• I move abroad and have a broadband (and mobile) subscription or a pack
  It is not possible to remain a customer with yoin. Therefore, you would need to cancel your contract by sending an e-mail to yoin and take out new contracts with a provider in your new country.
• I move abroad and have a mobile subscription
  Theoretically, it is possible to remain a customer with yoin, however, you might want to compare local offers with your yoin contract and decide for yourself how important it is to keep your Belgian phone number.

If you move within Belgium, it is important to verify ahead of time whether the place is already connected to the Proximus network (the network yoin uses for broadband). If this is the case, you need to inform yoin about your move three to four weeks before the actual moving date. If your new place is not yet connected to the yoin network, you need to inform yoin at least six weeks before the moving date about the move.