edpnet: Offers and Customer Service

edpnet is a small telecom provider that has been active in Belgium since the 90s with broadband (including a fixed line) and mobile offers. You can reach their customer service by phone, through the online chat, through the webform, or via post.

edpnet Offers

edpnet offers a large selection of mobile and broadband offers. Moreover, you can add a fixed line subscription for free to your broadband subscription.

edpnet Broadband

edpnet internet offers

Offer	Content Offer	Price Offer	Subscribe to this offer
VDSL XS	VDSL Unlimited 20 Mbps 2 Mbps	21,95€ 21,95€	+32 2588 2547 Free callback
VDSL XL	VDSL Unlimited 100 Mbps 40 Mbps	31,95€ 31,95€	+32 2588 2547 Free callback
Fiber XS	Fiber Unlimited 150 Mbps 50 Mbps	35,95€ 35,95€	+32 2588 2547 Free callback
Fiber XL	Fiber Unlimited 500 Mbps 100 Mbps	45,95€ 45,95€	+32 2588 2547 Free callback

Monthly prices on: 18/01/2025

edpnet Mobile

edpnet Mobile offers

Offer	Content Offer	Price Offer	Subscribe to this offer
400 minutes et 3 GB	3 GB 400 minutes texts	8,00€ 8,00€	+32 2588 2547 Free callback
400 minutes et 15 GB	15 GB 400 minutes texts	11,00€ 11,00€	+32 2588 2547 Free callback
Minutes illimité et 3 GB	3 GB Unlimited Unlimited	12,00€ 12,00€	+32 2588 2547 Free callback
Minutes illimité et 15 GB	15 GB Unlimited Unlimited	15,00€ 15,00€	+32 2588 2547 Free callback
400 minutes et 25 GB	25 GB 400 minutes texts	19,00€ 19,00€	+32 2588 2547 Free callback
Minutes illimité et 25 GB	25 GB Unlimited Unlimited	23,00€ 23,00€	+32 2588 2547 Free callback
50 GB + 400 minuten	50 GB 400 minutes texts	29,00€ 29,00€	+32 2588 2547 Free callback
Minutes illimité et 50 GB	50 GB Unlimited Unlimited	33,00€ 33,00€	+32 2588 2547 Free callback

Monthly prices on: 18/01/2025

edpnet Fixed Line

The fixed line of edpnet allows you to call against rather low prices (0.025€ and 0.130€) to fixed lines and mobile numbers in Belgium. Moreover, no connection cost will be charged, and you can call for free to other edpnet customers and the edpnet customer service.

You will also receive several smart services. The fixed line of edpnet contains number display, the possibility to block numbers, the possibility to transfer calls, voicemail to email and fax to email.

How Can You Take Out an edpnet Subscription?

Call +32 2588 2547 for help with taking out an edpnet subscription. The telecom advisors from CallMePower will help you free of cost with taking out an edpnet subscription. If you currently already have a subscription with another Belgian telecom provider, they will also help you to cancel this contract.

You can take out am edpnet subscription yourself through the edpnet website. You just have to click on "I want this" after assembling your mobile offer, or on "Order now" for the internet offer you would like to subscribe to. You will then be sent to the ordering process.

edpnet Reviews

Customers of edpnet evaluated this telecom provider on Trustpilot with a score of 4,4/5 (based on 6.218 reviews). On Google, edpnet received a score of 3,4/5 (based on 253 reviews). The opinion of the telecom experts of CallMePower is in line with this review.

• edpnet has good offers with very good prices, because of which they belong to the cheapest in the market. Moreover, they have only increased their prices twice since the 90s.
• You can add a fixed line subscription for free to your internet subscription.
• edpnet has a good customer service.
• The internet speed of broadband offers might be a little low for some households, but it should be more than enough for the majority of the households.

edpnet Customer Service

You can reach the customer service of edpnet by phone, online through the online chat or the webform, or via post.

If you need to reach the edpnet helpdesk, you can call the edpnet phone number mentioned above. Contrary to the general customer service of edpnet, the helpdesk is opened from Monday to Friday from 8am to 7pm.

Cancelling an edpnet Contract

Cancelling your edpnet contract can be done in several ways:

• Take out a contract with another provider, and inform them during the ordering process that you would like to use Easy Switch (when switching for internet and possibly television) and / or that you would like to keep your phone number (when switching for mobile phone). Your new provider will then cancel your contract with edpnet.
• Call the telecom advisors of CallMePower for help with cancelling your edpnet contract, and taking out a new contract with a different provider: +32 2588 2547.
• Send edpnet a letter via post or through the webform informing them about the cancellation.

What Do You Need To Do With a Move?

Are you a customer with edpnet, and do you plan on moving within Belgium? If you only have a mobile subscription, it is sufficient to only change your address in the My edpnet customer zone.

Do you, however, have a broadband subscription, then you need to contact the edpnet customer service through the webform or via post, after which they will call you back to make an appointment for the installation in your new house. It is important that you do this at least 3 to 4 weeks before the move date, and 6 weeks if there is not yet a connection to the Proximus network.

If you are moving abroad, you cannot keep your edpnet subscription. Therefore, you would need to cancel the contract. To do so, you need to send edpnet a letter via post or through the webform.