Scarlet is a low-cost telecom provider offering broadband and mobile offers, and packs with television and fixed line. You can reach their customer service by phone, or by visiting one of the many shops.
Scarlet Offers
Scarlet offers different mobile and internet offers. Moreover, they offer packs combining broadband and television with either mobile phone or a fixed line.
Scarlet Broadband, Mobile and Television
| Offer | Content Offer | Price Offer |
|---|---|---|
 Trio Mobile 10 GB |
VDSL
Unlimited
100 Mbps
20 Mbps 10 GB
600 minutes
Unlimited
With tv-box
33 channels
|
50,00€
|
|
Trio Mobile 20 GB |
VDSL
Unlimited
100 Mbps
20 Mbps 20 GB
Unlimited
Unlimited
With tv-box
33 channels
|
55,00€
|
Monthly prices on: 11/12/2024
Scarlet Broadband, Television and Fixed Line
| Offer | Content Offer | Price Offer |
|---|---|---|
|
Trio |
VDSL
Unlimited
100 Mbps
20 Mbps With tv-box
33 channels
|
42,00€
|
Monthly prices on: 11/12/2024
Scarlet Broadband
| Offer | Content Offer | Price Offer |
|---|---|---|
|
Poco |
VDSL
50 GB
30 Mbps
2 Mbps |
23,00€
|
|
Loco |
VDSL
Unlimited
100 Mbps
20 Mbps |
34,00€
|
|
Loco Fiber Boost |
Fiber
Unlimited
300 Mbps
30 Mbps |
44,00€
|
Monthly prices on: 11/12/2024
Scarlet Mobile
| Offer | Content Offer | Price Offer |
|---|---|---|
|
Red |
1 GB
300 minutes
Unlimited
|
8,00€
|
|
Berry |
5 GB
300 minutes
Unlimited
|
10,00€
|
|
Cherry |
10 GB
600 minutes
Unlimited
|
13,00€
|
|
Hot |
20 GB
Unlimited
Unlimited
|
18,00€
|
Monthly prices on: 11/12/2024
Scarlet Fixed Line
With the fixed line of Scarlet you receive unlimited calls to fixed lines in Belgium between 4pm - 8am and in the weekend. Outside these hours and if you call to a mobile phone, you have to pay either per call or per minute.
It is possible to activate options for the fixed line to call 24/7 for free, to call during the off-peak hours for free to mobile numbers and to call during the off-peak hours to numbers in over fifty different countries.
How Can You Take Out a Scarlet Subscription?
Call +32 2588 2547 or visit a Scarlet store for help with taking out a Scarlet subscription. The telecom advisors from CallMePower will help you free of cost with taking out a Scarlet subscription. If you currently already have a subscription with another Belgian telecom provider, they will also help you to cancel this contract.
You can take out a Scarlet subscription yourself through the Scarlet website. You just have to click on "Order now" for the offer you would like to take the subscription out for, or on "Personalise this pack" for the pack you would like to configure (and then after on "Order now". You will then be sent to the ordering process.
Would you like to subscribe to a contract with Scarlet?
Get assistance from one of CallMePower's English-speaking advisors! (free service)
Would you like to subscribe to a contract with Scarlet?
Let us call you back for assistance from one of CallMePower's English-speaking advisors! (free service)
Scarlet Reviews
Customers of Scarlet evaluated this telecom provider on Trustpilot with a score of 3,6/5 (based on 8.371 reviews). The opinion of the telecom experts of CallMePower is in line with these reviews.
- Scarlet offers actual low-costs offers that are sufficient for many households.
- Scarlet makes it possible to combine broadband, mobile and television and broadband, television and a fixed line in a pack.
- Scarlet has a good customer service.
- Scarlet doesn't offer packs with just broadband and television or broadband and mobile phone, nor packs with broadband, mobile phone, television and a fixed line.
- There are no mobile phone offers for people who need a large amount of data.
Scarlet Customer Service
You can reach the customer service of Scarlet by phone or by visiting one of their shops.
| Contact Option | Information | Opening Hours |
|---|---|---|
| Scarlet phone number for customers | 02 275 27 27 | Monday - Friday: 9am - 8pm Saturday: 9am - 5pm |
| Scarlet general phone number | 0800 84 000 (free of costs) | Monday - Friday: 9am - 8pm Saturday: 9am - 5pm |
| Take out a Scarlet contract | Monday - Friday: 8am - 7pm Saturday: 8:30am - 5:30pm | |
| Information Scarlet offers | Monday - Friday: 8am - 7pm Saturday: 8:30am - 5:30pm | |
| Cancelling Scarlet and taking out another subscription | Monday - Friday: 8am - 7pm Saturday: 8:30am - 5:30pm | |
| Information service broadband, mobile and television | Monday - Friday: 8am - 7pm Saturday: 8:30am - 5:30pm | |
| Scarlet phone number from abroad | +32 2275 2727 | Monday - Friday: 9am - 8pm Saturday: 9am - 5pm |
Scarlet Shops
Scarlet has shops through whole Belgium. In a Scarlet shop, you can take out a Scarlet subscription, but you can also receive more information, or ask for help with problems.
Cancelling a Scarlet Contract
Cancelling your Scarlet contract can be done in several ways:
- Take out a contract with another provider, and inform them during the ordering process that you would like to use Easy Switch (when switching for internet and possibly television) and / or that you would like to keep your phone number (when switching for mobile phone). Your new provider will then cancel your contract with Scarlet.
- Call the telecom advisors of CallMePower for help with cancelling your Scarlet contract, and taking out a new contract with a different provider: +32 2588 2547.
- Cancel the contract yourself through the MyScarlet customer zone.
Want to subscribe to a Belgian broadband or mobile phone provider?
Our English-speaking advisors will help you comparing all the providers, finding the best offer for you and taking out a new contract. (free service)
Want to subscribe to a Belgian broadband or mobile phone provider?
Let our English-speaking advisors call you back for help with comparing all the providers, finding the best offer for you and taking out a new contract. (free service)
What Do You Need To Do With a Move?
Are you a customer with Scarlet, and do you plan on moving within Belgium? If you only have a mobile subscription, it is sufficient to only change your address in the MyScarlet customer zone.
For internet or a pack you need to inform Scarlet about the move through the MyScarlet customer zone. It is important that you do this at least 5 weeks before the move date.
If you are moving abroad, you cannot keep your Scarlet subscription. Therefore, you would need to cancel the contract. You have to do this yourself through the MyScarlet customer zone.
