Which Switching Procedure Suits Your Situation?
In Belgium, there are two official procedures for switching telecom provider smoothly and without interruption. Which one you use depends on the type of subscription you currently hold.
Broadband, TV & Packs
Easy Switch
Your new provider cancels the old contract on your behalf. No service interruption — the switch happens on the agreed date.
Mobile & Fixed Line
Number Portability
Keep your mobile or fixed-line number when you change operator. The transfer happens at a time you pick yourself.
Need help switching provider?
Fill in the form and an English-speaking adviser will call you back to handle the switch.
Easy Switch: Step by Step
Easy Switch is a legally backed procedure that lets your new telecom provider cancel your existing broadband or TV contract. You don't have to deal with your old provider at all.
Compare providers
Find out which telecom plan best matches your usage and budget.
Start the order
Begin the ordering process with your new telecom provider.
Choose Easy Switch
Indicate that you want to use the Easy Switch procedure.
Name your old provider
Select your current operator — Proximus, Telenet, Orange, VOO or another.
Enter your Easy Switch ID
Fill in your customer number + Easy Switch ID (found on your latest invoice).
Transfer a phone number
Indicate which fixed-line number, if any, should move to the new contract.
Pick a switch date
Decide when the switch should happen — same week or weeks ahead.
Confirm the order
Done — your new provider cancels the old contract automatically.
Switching With a New Installation
When you change broadband provider, a new modem is usually installed. If you also switch network (for example coax to fibre), a technician needs to physically connect your home as well.
You choose the installation date when placing the order. Make sure an adult is present during the appointment — otherwise the appointment is cancelled and a fine may be charged.
Technician doesn't show up?
You're entitled to a compensation of €30, awarded automatically. On top of that you get an extra €6 for every additional day without a connection.
What Do I Do With My Old Equipment?
After switching, you need to return all rented equipment to your old provider — modem, TV decoder, Wi-Fi extenders, cables and any accessories.
Do it as quickly as possible. If the equipment arrives late, your old operator may add a penalty to your final invoice. If it arrives after the final invoice, the amount is refunded to you.
100% your responsibility
Your new provider doesn't collect the old equipment and doesn't ensure it reaches the previous operator. Use the return procedure included with your final invoice.
Need help switching provider?
Fill in the form and an English-speaking adviser will call you back to handle the switch.
Switching Mobile Provider With Number Portability
Want a new mobile operator and keep your number? It's handled on the same day with zero interruption — your new provider automatically cancels the old subscription.
If you'd rather take a new number, you must cancel the old subscription yourself. Make it clear during ordering which option applies.
Note: you can only port a Belgian phone number. Foreign numbers cannot be transferred to a Belgian operator.
Step by Step: Requesting Number Portability
- Compare the available mobile providers and pick the plan that fits your usage
- Start the ordering process with your new operator
- Indicate that you want to keep your current mobile number
- Name your current operator
- Enter your SIM card number (ICCID)
- Pick the switch date
- Confirm the order — that's it
How Long Does the Transfer Take?
You'll receive a new SIM card or eSIM at home. On the date you picked, a text message confirms the switch — coverage on your old SIM drops, and you swap in the new one. Within a few minutes you're back online on the new network, with the same familiar number.
Does My Smartphone Need to Be Paid Off?
Did you take a smartphone on instalments with your current operator? It's no blocker — you can still switch, but your old provider will send you an invoice for the residual value according to the instalment plan in your contract. Ask for that figure before switching so you know what to expect.
When Are You Allowed to Switch?
Whether you can cancel free of charge depends on the type of contract you signed with your current provider.
| Contract Type | When Can You Cancel? |
|---|---|
| Indefinite duration | Can be cancelled at any time — no notice period, no termination fee. |
| Fixed duration | From month 7 onwards you can cancel free of charge. Within the first six months you pay a fee equal to the remaining subscription cost up to the end of the sixth month. |
| Indefinite duration with handset | Cancellable at any time, but you still need to pay off the residual value of the device according to the instalment plan in your contract. |
Exception: price increase or indexation
If your provider raises prices or applies a new indexation, you can always cancel free of charge, up to the first day of the month the change takes effect — regardless of your contract type.
Why Switching Really Pays Off
The BIPT (Belgian telecom regulator) studies every year how much customers can save by switching — and the figures don't lie.
How Much Can You Save?
Mobile Only
€312 / year
Maximum annual saving according to the BIPT price study for Q4 2024.
Pack (Broadband + TV + Mobile)
€663 / year
Maximum annual saving from the BIPT national price study of November 2024.
More Households Are Choosing Flexibility
Research shows that 8 % more subscriptions are being signed with non-historic operators (other than Orange, Proximus, Telenet or VOO). Yet around 80 % of Belgian households still remain with one of those four big players — often out of habit rather than conviction.
There's another trend: more Belgians are splitting their subscriptions. Packs that include a fixed line dropped from 6 % to 2 % of all bundled subscriptions between 2022 and 2024.
Not sure which subscription suits you?
Our guide to comparing telecom subscriptions helps you pick by user profile — light, average or heavy data use.
Need help switching provider?
Fill in the form and an English-speaking adviser will call you back to handle the switch.
Frequently Asked Questions About Switching
With an indefinite-duration contract you can cancel at any time without paying a fee. With a fixed-duration contract, you're free after six months. Within the first six months you pay a termination fee equal to the remaining subscription cost. If you received a handset with your contract, the residual value remains due according to the instalment plan.
Three ways:
- Call CallMePower on 02 588 25 47;
- Use Easy Switch during the order process with your new provider (broadband, TV, packs)
- Use number portability — ask to keep your existing mobile or fixed-line number (mobile and fixed-line phones)
If you want a new number, the switch happens the moment you activate the new SIM. With number portability, you pick the switch date yourself — within a few hours your number is ported and coverage resumes on the new network.
During the ordering process with your new provider, indicate that you want to keep your current number and provide your SIM card number. The rest happens automatically — you don't need to call your old operator. Prefer help from an adviser? Call CallMePower on 02 588 25 47.
Yes. Your old provider then sends you an invoice for the remaining value of the device according to the instalment plan in your contract. Ask your old operator for that exact figure before switching so there are no surprises.
Legally at least six months on a fixed-duration contract — after that you're free to leave. On an indefinite-duration contract there is no minimum stay, although instalments on any devices keep running.
With Easy Switch the changeover happens in a single day — the old line is shut down only once the new one is active. If you also change network (e.g. coax to fibre), there can be a brief outage of a few hours during the physical installation.