BASE is a big telecom provider offering broadband, mobile and television offers. Moreover, it is possible to buy a prepaid card with BASE. You can reach their customer service by phone, through an online chat or the webform, or by visiting one of the many shops.
BASE Offers
BASE offers a large selection of mobile and internet offers. Moreover, they offer packs combining mobile and broadband, broadband and television, mobile and television, and mobile, broadband and television.
If you already have a BASE mobile subscription, or if you want to take out a new BASE mobile subscription, it is also possible to buy a new smartphone through BASE. When you do so, you will receive a discount on the smartphone. The smartphone has to be paid upfront, so you don't have monthly payments.
BASE Broadband, Mobile and Television
Offer | Content Offer | Price Offer |
---|---|---|
Limited internet + 8 GB + App TV |
VDSL
300 GB
50 Mbps
5 Mbps 8 GB
Unlimited
Unlimited
Without tv-box
28 channels
|
€45,30 For the whole duration of the contract (instead of €52,00) You will save €80,40 a year |
Limited internet + 25 GB + App TV |
VDSL
300 GB
50 Mbps
5 Mbps 25 GB
Unlimited
Unlimited
Without tv-box
28 channels
|
€48,30 For the whole duration of the contract (instead of €57,00) You will save €104,40 a year |
Limited internet + 8 GB + TV |
VDSL
300 GB
50 Mbps
5 Mbps 8 GB
Unlimited
Unlimited
With tv-box
28 channels
|
€48,80 For the whole duration of the contract (instead of €57,00) You will save €98,40 a year |
Limited internet + 25 GB + TV |
VDSL
300 GB
50 Mbps
5 Mbps 25 GB
Unlimited
Unlimited
With tv-box
28 channels
|
€51,50 For the whole duration of the contract (instead of €62,00) You will save €126,00 a year |
Limited internet + 50 GB + App TV |
VDSL
300 GB
50 Mbps
5 Mbps 50 GB
Unlimited
Unlimited
Without tv-box
28 channels
|
€54,30 For the whole duration of the contract (instead of €66,00) You will save €140,40 a year |
Unlimited internet + 8 GB + App TV |
VDSL
Unlimited
200 Mbps
20 Mbps 8 GB
Unlimited
Unlimited
Without tv-box
28 channels
|
€56,00 For the whole duration of the contract (instead of €65,00) You will save €108,00 a year |
Limited internet + 50 GB + TV |
VDSL
300 GB
50 Mbps
5 Mbps 50 GB
Unlimited
Unlimited
With tv-box
28 channels
|
€58,80 For the whole duration of the contract (instead of €71,00) You will save €146,40 a year |
Unlimited internet + 25 GB + App TV |
VDSL
Unlimited
200 Mbps
20 Mbps 25 GB
Unlimited
Unlimited
Without tv-box
28 channels
|
€60,00 For the whole duration of the contract (instead of €70,00) You will save €120,00 a year |
Unlimited internet + 8 GB + TV |
VDSL
Unlimited
200 Mbps
20 Mbps 8 GB
Unlimited
Unlimited
With tv-box
28 channels
|
€60,50 For the whole duration of the contract (instead of €70,00) You will save €114,00 a year |
Limited internet + 120 GB + App TV |
VDSL
300 GB
50 Mbps
5 Mbps 120 GB
Unlimited
Unlimited
Without tv-box
28 channels
|
€62,30 For the whole duration of the contract (instead of €76,00) You will save €164,40 a year |
Unlimited internet + 25 GB + TV |
VDSL
Unlimited
200 Mbps
20 Mbps 25 GB
Unlimited
Unlimited
With tv-box
28 channels
|
€65,80 For the whole duration of the contract (instead of €75,00) You will save €110,40 a year |
Unlimited internet + 50 GB + App TV |
VDSL
Unlimited
200 Mbps
20 Mbps 50 GB
Unlimited
Unlimited
Without tv-box
28 channels
|
€66,00 For the whole duration of the contract (instead of €79,00) You will save €156,00 a year |
Limited internet + 120 GB + TV |
VDSL
300 GB
50 Mbps
5 Mbps 120 GB
Unlimited
Unlimited
With tv-box
28 channels
|
€66,80 For the whole duration of the contract (instead of €81,00) You will save €170,40 a year |
Unlimited internet + 50 GB + TV |
VDSL
Unlimited
200 Mbps
20 Mbps 50 GB
Unlimited
Unlimited
With tv-box
28 channels
|
€70,50 For the whole duration of the contract (instead of €84,00) You will save €162,00 a year |
Unlimited internet + 120 GB + App TV |
VDSL
Unlimited
200 Mbps
20 Mbps 120 GB
Unlimited
Unlimited
Without tv-box
28 channels
|
€74,00 For the whole duration of the contract (instead of €89,00) You will save €180,00 a year |
Unlimited internet + 120 GB + TV |
VDSL
Unlimited
200 Mbps
20 Mbps 120 GB
Unlimited
Unlimited
With tv-box
28 channels
|
€78,50 For the whole duration of the contract (instead of €94,00) You will save €186,00 a year |
Monthly prices on: 08/11/2024
BASE Broadband and Mobile
Offer | Content Offer | Price Offer |
---|---|---|
Limited internet + 8 GB |
VDSL
300 GB
50 Mbps
5 Mbps 8 GB
Unlimited
Unlimited
|
€35,30 For the whole duration of the contract (instead of €42,00) You will save €80,40 a year |
Limited internet + 25 GB |
VDSL
300 GB
50 Mbps
5 Mbps 25 GB
Unlimited
Unlimited
|
€39,30 For the whole duration of the contract (instead of €47,00) You will save €92,40 a year |
Limited internet + 50 GB |
VDSL
300 GB
50 Mbps
5 Mbps 50 GB
Unlimited
Unlimited
|
€45,30 For the whole duration of the contract (instead of €56,00) You will save €128,40 a year |
Unlimited internet + 8 GB |
VDSL
Unlimited
200 Mbps
20 Mbps 8 GB
Unlimited
Unlimited
|
€47,00 For the whole duration of the contract (instead of €55,00) You will save €96,00 a year |
Unlimited internet + 25 GB |
VDSL
Unlimited
200 Mbps
20 Mbps 25 GB
Unlimited
Unlimited
|
€51,00 For the whole duration of the contract (instead of €60,00) You will save €108,00 a year |
Limited internet + 120 GB |
VDSL
300 GB
50 Mbps
5 Mbps 120 GB
Unlimited
Unlimited
|
€53,30 For the whole duration of the contract (instead of €66,00) You will save €152,40 a year |
Unlimited internet + 50 GB |
VDSL
Unlimited
200 Mbps
20 Mbps 50 GB
Unlimited
Unlimited
|
€57,00 For the whole duration of the contract (instead of €69,00) You will save €144,00 a year |
Unlimited internet + 120 GB |
VDSL
Unlimited
200 Mbps
20 Mbps 120 GB
Unlimited
Unlimited
|
€65,00 For the whole duration of the contract (instead of €79,00) You will save €168,00 a year |
Monthly prices on: 08/11/2024
BASE Broadband and Television
Offer | Content Offer | Price Offer |
---|---|---|
Limited internet + App TV |
VDSL
300 GB
50 Mbps
5 Mbps Without tv-box
28 channels
|
€37,00
|
Limited internet + TV |
VDSL
300 GB
50 Mbps
5 Mbps With tv-box
28 channels
|
€42,00
|
Unlimited internet + App TV |
VDSL
Unlimited
200 Mbps
20 Mbps Without tv-box
28 channels
|
€50,00
|
Unlimited internet + TV |
VDSL
Unlimited
200 Mbps
20 Mbps With tv-box
28 channels
|
€55,00
|
Monthly prices on: 08/11/2024
BASE Broadband
Offer | Content Offer | Price Offer |
---|---|---|
Limited internet |
VDSL
300 GB
50 Mbps
5 Mbps |
€27,00
|
Unlimited internet |
VDSL
Unlimited
200 Mbps
20 Mbps |
€40,00
|
Monthly prices on: 08/11/2024
BASE Mobile
Offer | Content Offer | Price Offer |
---|---|---|
8 GB |
8 GB
Unlimited
Unlimited
|
€11,00 For the whole duration of the contract (instead of €15,00) You will save €48,00 a year |
25 GB |
25 GB
Unlimited
Unlimited
|
€15,00 For the whole duration of the contract (instead of €20,00) You will save €60,00 a year |
50 GB |
50 GB
Unlimited
Unlimited
|
€21,00 For the whole duration of the contract (instead of €29,00) You will save €96,00 a year |
120 GB |
120 GB
Unlimited
Unlimited
|
€29,00 For the whole duration of the contract (instead of €39,00) You will save €120,00 a year |
Monthly prices on: 08/11/2024
BASE Prepaid
BASE also offers prepaid cards. Rather than the post paid offers, you load credit onto your sim card, after which you can use the sim card to call, text or access internet until you have used all your credit.
The prices for using the BASE prepaid card are as follows:
- Calling: 0.25€ per minute
- SMS: 0.12€ per SMS
- MMS: 0.25€ per MMS
- Internet: 0.50€ per MB
What Can I Do With My Prepaid Credit?
This prepaid credit equals:
0
Once you have used all your call credit, you have to reload the sim card. This can be done online through the website or in My BASE, or by buying a reloading-ticket.
You can reload the BASE prepaid card with tariffs varying from 5€ to 90€. Once you do so, you will also receive extra mobile data and texts, for free. Moreover, it will be possible to call for free to other BASE numbers.
BASE Television
Offer | Content Offer | Price Offer |
---|---|---|
App BASE TV |
Without tv-box
28 channels
|
€10,00
|
TV |
With tv-box
28 channels
|
€15,00
|
Monthly prices on: 08/11/2024
How Can You Take Out a BASE Subscription?
Call +32 2588 2547 or visit a BASE store for help with taking out a BASE subscription. The telecom advisors from CallMePower will help you free of cost with taking out a BASE subscription. If you currently already have a subscription with another Belgian telecom provider, they will also help you to cancel this contract.
You can take out a BASE subscription yourself through the BASE website. You just have to click on "I want this one!" for the offer you would like to take the subscription out for, or on "Order now" once you have created your pack. You will then be sent to the ordering process.
Would you like to subscribe to a contract with BASE?
Get assistance from one of CallMePower's English-speaking advisors! (free service)
Would you like to subscribe to a contract with BASE?
Let us call you back for assistance from one of CallMePower's English-speaking advisors! (free service)
BASE Reviews
In October 2024, BASE received a rating of 1.4/5 on Trustpilot (344 reviews). The telecom experts of CallMePower are, however, more positive about BASE.
- BASE often has very interesting (and lifelong) promotions.
- BASE makes it possible to combine broadband, mobile and television in a pack. Moreover, as one of the few providers, they offer the possibility to only take out a mobile and television subscription.
- BASE has a rather extensive customer service, with shops spread out through whole Belgium.
- BASE is for mobile not the cheapest provider.
BASE Customer Service
You can reach the customer service of BASE by phone, by visiting one of their shops, or online through the online chat or the webform.
Contact Option | Information | Opening Hours |
---|---|---|
BASE phone number for customers | 1999 (free of costs) | Monday - Friday: 8am - 8pm Saturday: 9am - 5:30pm |
BASE general phone number | 0800 66 311 (free of costs) | Monday - Friday: 8am - 8pm Saturday: 9am - 5:30pm |
Take out a BASE contract | Monday - Friday: 8am - 7pm Saturday: 8:30am - 5:30pm | |
Information BASE offers | Monday - Friday: 8am - 7pm Saturday: 8:30am - 5:30pm | |
Cancelling BASE and taking out another subscription | Monday - Friday: 8am - 7pm Saturday: 8:30am - 5:30pm | |
Information service broadband, mobile and television | Monday - Friday: 8am - 7pm Saturday: 8:30am - 5:30pm | |
BASE phone number from abroad | +32 486 1919 99 | Monday - Friday: 8am - 8pm Saturday: 9am - 5:30pm |
BASE phone number for WhatsApp | +32 48523 7417 | Monday - Friday: 8am - 8pm Saturday: 9:30am - 6pm |
Digital contact options | Webform, online chat, or Facebook Messenger | The customer service will get back to you as soon as possible. |
If you need to reach the BASE technical support desk, you can call any of the BASE phone numbers mentioned above. Contrary to the general customer service of BASE, the technical support desk is also opened on Sunday and on bank holidays from 9am to 8pm.
BASE Shops
BASE has shops through whole Belgium. In a BASE shop, you can take out a BASE subscription, but you can also receive more information, ask for help with problems, or buy a new smartphone.
Cancelling a BASE Contract
Cancelling your BASE contract can be done in several ways:
- Take out a contract with another provider, and inform them during the ordering process that you would like to use Easy Switch (when switching for internet and possibly television) and / or that you would like to keep your phone number (when switching for mobile phone). Your new provider will then cancel your contract with BASE.
- Call the telecom advisors of CallMePower for help with cancelling your BASE contract, and taking out a new contract with a different provider: +32 2588 2547.
- Call the BASE customer service to cancel your contract by yourself.
Want to subscribe to a Belgian broadband or mobile phone provider?
Our English-speaking advisors will help you comparing all the providers, finding the best offer for you and taking out a new contract. (free service)
Want to subscribe to a Belgian broadband or mobile phone provider?
Let our English-speaking advisors call you back for help with comparing all the providers, finding the best offer for you and taking out a new contract. (free service)
What Do You Need To Do With a Move?
Are you a customer with BASE, and do you plan on moving within Belgium? If you only have a mobile subscription, it is sufficient to only change your address in the My BASE customer zone. If you have the BASE prepaid card, you need to visit a BASE shop to change the address.
Do you, however, have a broadband subscription (regardless whether this is with or without television and / or mobile), then you need to contact the BASE customer service through phone or visit one of the BASE shops. It is important that you do this at least 3 to 4 weeks before the move date, and 6 weeks if there is not yet a connection to the Telenet network.
If you are moving abroad, you cannot keep your BASE subscription. Therefore, you would need to cancel the contract. To do so, you need to call the BASE customer service.