Proximus is a big telecom provider offering broadband, mobile, television and fixed line offers. Moreover, it is possible to buy a prepaid card with Proximus. You can reach their customer service by phone, through an online chat or the webform, through the customer zone, or by visiting one of the many shops.
Proximus Offers
Proximus offers a large selection of mobile and internet offers. Moreover, they offer packs combining mobile and broadband, broadband and television, mobile, broadband and television. It is also possible to add a fixed line to the packs.
Proximus also offers the possibility to buy a new smartphone. This can be done both with and without a mobile subscription. If you buy a smartphone and take out a new Proximus mobile offer at the same time, you will have the possibility to pay monthly for your smartphone.
Proximus Broadband, Mobile, Television and Fixed Line
Monthly prices on: 21/05/2025
Proximus Broadband, Mobile and Television
Monthly prices on: 21/05/2025
Proximus Broadband, Television and Fixed Line
Monthly prices on: 21/05/2025
Proximus Broadband, Mobile and Fixed Line
Monthly prices on: 21/05/2025
Proximus Broadband and Mobile
Monthly prices on: 21/05/2025
Proximus Broadband and Television
Monthly prices on: 21/05/2025
Proximus Broadband
Monthly prices on: 21/05/2025
Proximus Mobile
Monthly prices on: 21/05/2025
Proximus Prepaid
Proximus also offers prepaid cards. Rather than the post paid offers, you load credit onto your sim card, after which you can use the sim card to call, text or access internet until you have used all your credit.
The prices for using the Proximus prepaid card are as follows:
- Calling: 0.30€ per minute
- SMS: 0.12€ per SMS
- MMS: 0.50€ per MMS
- Internet: 0.50€ per MB
What Can I Do With My Prepaid Credit?
This prepaid credit equals:
0
Once you have used all your call credit, you have to reload the sim card. This can be done online through the website or in MyProximus, or by buying a reloading-ticket.
You can reload the Proximus prepaid card with tariffs varying from 10€ to 25€. Once you do so, you will also receive extra mobile data, minutes and texts, for free.
Proximus Television
| Offer | Content Offer | Price Offer | Subscribe to this offer |
|---|---|---|---|
 Pickx |
With tv-box
80 channels
|
18,00€ 18,00€ |
|
Monthly prices on: 21/05/2025
Proximus Fixed Line
The Proximus Fixed Line can be taken out for 29,13€ a month. You will also receive the possibility to use a fixed line when you choose for a Proximus pack with the superior internet experience.
The fixed line in a pack contains 1,000 minutes a month to mobile numbers in Belgium, and unlimited minutes to fixed lines in Belgium.
When you only take out a Proximus fixed line, you can call unlimited to fixed lines on weekdays from 5pm to 8am, in the weekend and during bank holidays. You will also receive 1,000 minutes to call to mobile numbers in Belgium.
How Can You Take Out a Proximus Subscription?
Call +32 2588 2547 or visit a Proximus store for help with taking out a Proximus subscription. The telecom advisors from CallMePower will help you free of cost with taking out a Proximus subscription. If you currently already have a subscription with another Belgian telecom provider, they will also help you to cancel this contract.
You can take out a Proximus subscription yourself through the Proximus website. You just have to click on "Order now" for the offer you would like to take the subscription out for, or on "Continue" once you have personalized your pack. You will then be sent to the ordering process.
Would you like to subscribe to a contract with Proximus?
Get assistance from one of CallMePower's English-speaking advisors! (free service)
Would you like to subscribe to a contract with Proximus?
Let us call you back for assistance from one of CallMePower's English-speaking advisors! (free service)
Proximus Reviews
Customers of Proximus evaluated this telecom provider on Trustpilot with a score of 1,2/5 (based on 2.475 reviews). The telecom experts of CallMePower are, however, more positive about Proximus.
- Proximus has a very large selection of offers and options.
- Proximus has special offers for students.
- Proximus has a rather extensive customer service, with shops spread out through whole Belgium.
- Proximus is one of the innovators for fiber and 5G in Belgium.
- Proximus is not the cheapest provider.
Social Tariff with Proximus
If you are an inhabitant of Belgium, and if you meet several conditions (based upon disability and income), you might be able to use the social tariff through Proximus.
When you apply for the social tariff, you will be able to take out a special Proximus internet or internet and television offer for a lower price.
For more information about the criteria for the social tariff, the social tariff offers with Proximus, and taking out an offer, you can contact the Proximus customer service.
Proximus Customer Service
You can reach the customer service of Proximus by phone, by visiting one of their shops, or online through the online chat or the webform.
| Contact Option | Information | Opening Hours |
|---|---|---|
| Proximus general phone number | 0800 55 800 (free of costs) | Monday - Friday: 8am - 10pm Saturday: 8am - 8pm |
| Take out a Proximus contract | Monday - Friday: 8am - 7pm Saturday: 8:30am - 5:30pm | |
| Information Proximus offers | Monday - Friday: 8am - 7pm Saturday: 8:30am - 5:30pm | |
| Cancelling Proximus and taking out another subscription | Monday - Friday: 8am - 7pm Saturday: 8:30am - 5:30pm | |
| Information service broadband, mobile and television | Monday - Friday: 8am - 7pm Saturday: 8:30am - 5:30pm | |
| Proximus phone number from abroad | +32 475 1560 30 | Monday - Friday: 8am - 8pm Saturday: 9am - 5:30pm |
| Digital contact options | Webform, online chat, Facebook Messenger, or Twitter | The customer service will get back to you as soon as possible. |
If you need to reach the Proximus technical support desk, you can call any of the Proximus phone numbers mentioned above. Contrary to the general customer service of Proximus, the technical support desk is opened on weekdays from 8am to 10pm, and on Saturdays from 9am to 10pm.
To reach the Proximus sales service, you can call any of the Proximus phone numbers mentioned above. The opening hours of the sales desk are on weekdays from 8am to 8pm, and on Saturdays from 9am to 5:30pm. To make payments, you can call the Proximus customer service on weekdays from 8am to 6:30pm, and on Saturdays from 8am to 8pm.
When you lost your smartphone or your smartphone got stolen, you can call the Proximus customer service 24/7 to block your sim card.
Proximus Shops
Proximus has shops through whole Belgium. In a Proximus shop, you can take out a Proximus subscription, but you can also receive more information, ask for help with problems, or buy a new smartphone.
Cancelling a Proximus Contract
Cancelling your Proximus contract can be done in several ways:
- Take out a contract with another provider, and inform them during the ordering process that you would like to use Easy Switch (when switching for internet and possibly television) and / or that you would like to keep your phone number (when switching for mobile phone). Your new provider will then cancel your contract with Proximus.
- Call the telecom advisors of CallMePower for help with cancelling your Proximus contract, and taking out a new contract with a different provider: +32 2588 2547.
- Cancel your contract by yourself in the MyProximus customer zone.
Want to subscribe to a Belgian broadband or mobile phone provider?
Our English-speaking advisors will help you comparing all the providers, finding the best offer for you and taking out a new contract. (free service)
Want to subscribe to a Belgian broadband or mobile phone provider?
Let our English-speaking advisors call you back for help with comparing all the providers, finding the best offer for you and taking out a new contract. (free service)
What Do You Need To Do With a Move?
Are you a customer with Proximus, and do you plan on moving within Belgium? If you only have a mobile subscription, it is sufficient to only change your address in the MyProximus customer zone.
Do you, have a broadband subscription (regardless whether this is with or without television and / or mobile)? You then need to inform Proximus about your move through MyProximus. The customer service will call you back within two hours to make an appointment for the installation in your new home.
You need to inform Proximus at least 3 to 4 weeks before the moving date about the move. If there is not yet a connection to the Proximus network, you have to inform them at least 6 weeks before the moving date. This ensures Proximus enough time to plan the installation in your new house.
If you are moving abroad, you cannot keep your Proximus subscription. Therefore, you would need to cancel the contract. To do so, you need to go to MyProximus.
More about Proximus
Proximus Customer Service: Overview All Contact Options