Proximus is one of the main cable and internet operators in Belgium. Proximus offers internet and mobile subscriptions and TV, internet, telephone and mobile phone packages. Find out everything you need to know about Proximus in this article.
Discover the Proximus Packs
Proximus has coverage throughout Belgium and offers several packs and subscriptions to its customers:
- Proximus TV and internet pack
- Proximus TV and mobile pack
- Proximus TV, internet and mobile pack
- Proximus TV, internet, landline and mobile pack
Would you like to subscribe to a contract with Proximus?
Get free assistance from one of CallMePower's English- and Spanish-speaking telecom advisors!
Would you like to subscribe to a contract with Proximus?
Let us call you back for free assistance from one of CallMePower's English- and Spanish-speaking telecom advisors!
Proximus Pickx: Discover the Proximus TV Offer
Proximus Pickx is Proximus' digital TV platform. On Pickx, you have access to films and series on VOD, you can watch Proximus TV programs live or in replay or consult the Proximus TV Guide.
Proximus does not offer a TV subscription alone. To be able to benefit from Proximus Pickx, you must therefore subscribe at least to a Proximus TV and internet pack.
With Proximus TV you will get:
- 80 TV channels including HD channels
- A vast catalog of films and series on VOD
- An application allowing you to watch TV on up to 5 screens simultaneously
- Personalized content based on your profile
- A wide variety of programs: cinema, series, entertainment, sports, news, youth, music, etc.
- Live, replay or on-demand programs
- The possibility of reviewing a TV program up to 7 days after its broadcast
The Proximus Pickx app is available on Android and iOS. You can use it on your TV screen (via Chromecast), on your tablet, smartphone or PC. Proximus Pickx operates in Belgium as well as throughout the European Union. All you need to do is connect to Wifi or a mobile network.
Discover the Proximus Mobile Phone Subscriptions
Proximus offers several mobile phone subscriptions, prepaid cards, and smartphones with subscriptions. If you want to sign up to a Proximus mobile phone plan, you have the choice between several plans.
Proximus Mobilus S
Proximus Mobilus M 5G
Proximus Mobilus Maxi 5G
Proximus Mobilus Unlimited Premium 5G
Easy subscription
Easy subscription
Easy subscription
Easy subscription
Proximus Smartphones With Subscriptions
It is possible to buy a smartphone at Proximus with your subscription from €9. By doing so, you will buy a smartphone against a low price and pay each month a part of your phone. The monthly costs for your phone will be added on top of the monthly costs of your phone subscription.
Would you like to subscribe to a contract with Proximus?
Get free assistance from one of CallMePower's English- and Spanish-speaking telecom advisors!
Would you like to subscribe to a contract with Proximus?
Let us call you back for free assistance from one of CallMePower's English- and Spanish-speaking telecom advisors!
Proximus Pay and Go prepaid card
If you are not a fan of a mobile subscription, it is also possible to use a prepaid card. The Proximus Pay and Go card allows you to call, text and surf online as much as you want to, without any fixed costs per month. Once you used all the credit on your prepaid card, you have to top the card up. There are several ways to top up your Proximus Pay and Go prepaid card:
- Online
- Via your MyProximus customer area
- Via the MyProximus mobile app
- At a Proximus point of sale
Discover the Proximus Internet Subscriptions
Proximus offers several different internet offers. These offers vary in the amount of data you can use on a monthly basis before you internet speed will be lowered and in the maximum internet speed that Proximus will deliver at your house. The Proximus internet plans are available with and without fiber.
Proximus Essential
Proximus Maxi
Proximus Start Fiber
Proximus Maxi Fiber
Easy subscription
Easy subscription
Easy subscription
Easy subscription
Contacting the Proximus Customer Service
To contact the Proximus customer service you can use the following phone numbers:
- 0800 55 800
- +32 475 15 60 30 (from abroad)
The numbers for technical problems are available on weekdays from 8am to 10pm and on the weekend from 9am to 10pm. In case of a lost or stolen phone, you can reach the Proximus customer service 24/7 to block your sim card.
The customer service can be contacted on the same phone numbers, but on weekdays from 8am to 8pm and on Saturday from 9am to 5:30pm. For questions related to billing, you can contact Proximus on weekdays from 8am to 8pm (6:30pm for payments) and on Saturday from 9am to 5:30pm.
You can also contact Proximus through the online chat, to go by a Proximus shop, fill out the online contact form, Facebook Messenger or Twitter. Also, you can have a look at the Proximus Forum.
Would you like to subscribe to a contract with Proximus?
Get free assistance from one of CallMePower's English- and Spanish-speaking telecom advisors!
Would you like to subscribe to a contract with Proximus?
Let us call you back for free assistance from one of CallMePower's English- and Spanish-speaking telecom advisors!
MyProximus, the Proximus Customer Area
MyProximus is the Proximus customer area. You can access MyProximus on your computer via internet, or via the app on your mobile phone.
In MyProximus, you can access, among others, the following features:
- Consult your invoices
- Track the status of your payments
- Control your consumption
- Manage your subscriptions
- Order or cancel your options
- Reload a Pay and Go card
- Receive personalized offers
- Take advantage of promotions and advantages
- Schedule your appointments
- Inform Proximus of your move
How Do You Connect to MyProximus?
If you already have a MyProximus account, you can log in via this link. All you need to do is enter your email address and your password.
If you have an itsme account, you can log into MyProximus with the itsme app by clicking on "Log in with itsme". Then enter your mobile number and click on "Send". Open the itsme app on your mobile phone and follow the instructions.
How Do You Register for MyProximus?
You don't have a MyProximus account yet? Click on "Register" in the login screen of MyProximus. You will then arrive on a page entitled "Register for MyProximus".
To register for MyProximus, you will need to enter the following information:
- your email address (this will then serve as your login to MyProximus)
- your password (at least eight characters including at least four letters and one number)
- your first name
- your name
You will then have to enter the characters appearing on the image, then click on "Continue".
Two possibilities are available to you, depending on whether you have fixed (Proximus TV, internet, telephone) or mobile products:
- For fixed products, register on MyProximus with your invoice: click on "I want to manage my fixed products" and enter your Proximus customer number (nine digits at the top of your invoice). Click on continue, then enter the activation code (composed of eight figures and capital letters located on your invoice), as well as the date (same place) mentioned on one of your last Proximus invoices or your letter of welcome
- For mobile products, enter your Proximus mobile number and click on "Send my activation code": you will receive your activation code by SMS. Then enter the activation code received and click on "Continue".
If you have both fixed and mobile products, choose the registration via your invoice, then add your mobile products in MyProximus. You will receive a confirmation email asking you to confirm that you want to create a MyProximus account. Remember to check your spambox if this is not the case.