Luminus Belgium Gas & Electricity: All Information

Luminus is one of the biggest energy suppliers in Belgium and also an important producer of electricity. On this page you will find all the information about Luminus, such as the current offers and how to contact the customer service.

Who is Luminus in Belgium?

Luminus originated from the public company SPE. SPE was founded in 1978 as an intermunicipal company to regroup the power stations in public hands. This included the electricity producers of the city of Liège, the West Flemish electricity company and the power plant of the city of Ghent.

SPE also acquired a share in Belgian nuclear power plants and integrated itself in the 1990s with the then monopolist Electrabel.

After the liberalisation of the Belgian energy market in 2003, minority shareholder EDF (which had a monopoly on the supply of electricity in France) increased its share. The company's nuclear capacity also continued to grow slowly but surely. In 2011 the name was changed to EDF Luminus.

How many customers does Luminus have?

Luminus has grown quickly after the liberalisation of the Belgian energy market. In the first quarter of 2023, Luminus had a market share in Flanders of 24,06% on the electricity market and 23,72% on the gas market. This makes Luminus the second largest provider in Belgium, just after ENGIE and before Eneco.

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Contracts and tariffs Luminus

As a major supplier and producer of energy, Luminus strives to be as competitive as possible and offers several tariffs at fixed or variable rates. You also have the option of choosing a formula with grey electricity, from nuclear power plants, or green energy.

Luminus offers many different tariffs. In the table below all the available tariffs of Luminus can be found.

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Luminus Customer Support Services

In addition to Luminus’ customer service related to your contracts and invoices, Luminus also provides its customers with assistance and care packages to help obtain professional help in the event of breakdowns and domestic repairs.

1. Assistance Habitation [Home Assistance] : With this maintenance service, you can benefit from quick support in the event of home damages. A specialist will come to your home within 24 hours to temporarily repair the damage. In the event of urgent cases, a roof leak for example, Luminus provides up to € 400 in financial assistance.
2. Entretien Chaudière [Boiler Maintenance] : It is required by law in Belgium to maintain and certify your boiler. Once every year if you have a fuel-oil boiler, and once every two years if you have a natural gas boiler. This service makes sure you are covered in terms of all the legal requirements and will replace any parts that need changing. The price ranges from € 6.5 per month to € 18.75 per month depending on the type of boiler you have and the age of your residence.
3. Garantie chaudière [Boiler Insurance] : Luminus will insure the repair of your central heating within 24 hours in case of a problem or breakdown. The compensation covered by Luminus can reach up to € 500 per repair. The cost is € 9.95 per month, with the first month for free.
4. Electro Repair and Replace [Electrical Repair and Replace] : Luminus provides a repair service for your household appliances and white goods. This service allows you to extend the warranty period of certain devices, and to benefit from repair within 48 hours. The price ranges from € 5 to € 6.95 per month.
5. Assistance Vélo [Bicycle Assistance] : This service is limited to subscribers of the Ecofix tariff and it is for free. It covers accidents, breakdowns, tire puncture, theft, and padlock issues. They will provide you with support up to twice a year.
6. Hotline panneaux solaires [Solar Panel Hotline] : As a Luminus customer, you can contact their solar panel hotline for free. They will support you over the phone or send a technician to your home for any repairs. Do note that all travel and repair costs are not included in this service, and you will have to pay for them yourself.

Get advice on energy tariffs in Belgium (Free service)

Contact CallMePower to get information or advice on the energy tariffs and suppliers in Belgium. (English- and Spanish-speaking advisors available)

+32 2588 0245 OR Let us call you back

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Get advice on energy tariffs in Belgium (Free service)

Let us call you back for information or advice on the energy tariffs and suppliers in Belgium. (English- and Spanish-speaking advisors available)

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How to contact the Luminus customer service

The customer service of Luminus can be reached in a few different ways. In the overview below you can find the most important contact details of the Luminus customer service.

Address of Luminus Belgium

The Luminus head office can be found in Brussels. This is also the address to which you can send all your correspondence to Luminus.

The Luminus office can be found at the address below.

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