Who is Luminus in Belgium?
Luminus originated from the public company SPE. SPE was founded in 1978 as an intermunicipal company to regroup the power stations in public hands. This included the electricity producers of the city of Liège, the West Flemish electricity company and the power plant of the city of Ghent. SPE also acquired a share in Belgian nuclear power plants and integrated itself in the 1990s with the then monopolist Electrabel.
After the liberalisation of the Belgian energy market in 2003, minority shareholder EDF (which had a monopoly on the supply of electricity in France) increased its share. The company's nuclear capacity also continued to grow slowly but surely. In 2011 the name was changed to EDF Luminus.
How many customers does Luminus have?
Luminus has grown quickly after the liberalisation of the Belgian energy market. In the first quarter of 2023, Luminus had a market share in Flanders of 24.06% on the electricity market and 23.72% on the gas market. This makes Luminus the second largest provider in Belgium, just after ENGIE and before Eneco.
2nd
largest energy supplier in Belgium
24.1%
Flemish electricity market share (Q1 2023)
EDF
parent group (also French nuclear operator)
Contracts and tariffs Luminus
As a major supplier and producer of energy, Luminus strives to be as competitive as possible and offers several tariffs at fixed or variable rates. You also have the option of choosing a formula with grey electricity (from nuclear power plants) or green energy.
Customer support and assistance packages
In addition to standard customer service, Luminus provides its customers with assistance and care packages to help obtain professional help in the event of breakdowns and domestic repairs:
Assistance Habitation
Maintenance service for home damages — a specialist comes within 24 hours. Up to €400 in financial assistance for urgent cases (e.g. roof leak).
Entretien Chaudière (boiler maintenance)
Legal boiler-maintenance and certification. €6.50 – €18.75/month depending on the boiler type and the age of your home. Annual for fuel-oil boilers, biennial for gas.
Garantie chaudière (boiler insurance)
Luminus insures central-heating repair within 24 hours. Compensation up to €500 per repair. €9.95/month, first month free.
Electro Repair and Replace
Repair service for household appliances and white goods. Extended warranty + repair within 48 hours. €5 – €6.95/month.
Assistance Vélo (bicycle assistance)
Free for Ecofix-tariff subscribers. Covers accidents, breakdowns, tyre puncture, theft and padlock issues — support up to twice a year.
Hotline panneaux solaires
Free phone support for Luminus solar-panel customers. Technicians can be sent on-site (travel and repair costs not included).
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Luminus reviews
For years Luminus has been one of the fastest growing energy suppliers in Belgium, mainly due to the takeover of Essent. The Greenpeace 2026 sustainability ranking gives Luminus a score of 1.75 / 5 — a middle-ranking result reflecting its mix of green and nuclear generation.
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How to contact the Luminus customer service
The customer service of Luminus can be reached in a few different ways. The most important contact details are below.
| Contact method | Dutch | French |
|---|---|---|
| Luminus phone number | 078 150 210 | 078 155 100 |
| Contact form | Luminus contact form (NL) | Luminus contact form (FR) |
Address of Luminus Belgium
The Luminus head office can be found in Brussels. This is also the address to which you can send all your correspondence to Luminus.
Luminus headquarters
Rue du Marquis 1
1000 Brussels
Luminus postal address
P.O. Box 48000
1000 Brussels 1
