VOO Customer Service: Overview All Contact Options

VOO's phone number is: +32 278 5050 50. To take out a VOO contract, you call: +32 2588 2547. Other contact options of VOO are the contact form on the website, the online chatbot, their Social Media or going to a shop.

Contact Info VOO Customer Service

In the overview below, you find all the information regarding the contact options of VOO, including the opening hours of the VOO customer service.

VOO has also set up a forum. The VOO forum, that is only available in French, allows customers to ask questions and help each other out. Furthermore, VOO has an elaborate FAQ-section (in French) on the website where you might be able to find the answer to your question in already.

How Do You Contact the Complaints Service of VOO?

If you want to file a complaint about VOO, you need to contact the customer service of VOO. It is recommended to do this through social media, so you have written proof of the complaint and follow-up on it.

If you are not happy with the outcome of the complaint, you can contact the Ombudsman for Telecommunications. They work as a mediator between you and VOO, trying to find a solution both parties will be happy with. You can file a complaint through the website of the Ombudsman.

Addresses VOO Shops

VOO has a great amount of shops throughout Belgium. Passing by a VOO store allows you to ask your questions directly to and get help from an employee in person. In the map below, you will find the addresses of all the VOO shops in Belgium.

How Do You Take Out a VOO Contract?

Do you want to take out a contract with VOO? Call +32 2588 2547! It is also possible to take out a contract yourself through the website of VOO, to go to a shop of VOO, or to call the customer service of VOO directly: +32 278 5050 50.

It is recommended to verify whether there is an VOO coverage on your address. Moreover, it is strongly advised to compare all telecom offers before taking out a contract with VOO. If you need help with this, you can contact the telecom experts of CallMePower for help: +32 2588 2547.

Points of Attention When Taking Out an VOO Contract

Is the VOO contract your first contract in Belgium? Do not forget to cancel, if necessary, your telecom contract(s) in your previous country. Important to know as well is that it is not possible to keep your current phone number when you take out a mobile or fixed phone subscription with VOO. Do not forget to inform important institutes and organizations (e.g. the government) and your family and friends about this change!

Do you currently already have a contract with a Belgium telecom provider? Switching of provider can be done in three ways:

• Call CallMePower for help with taking out a contract with VOO and cancelling your current contract.
• Take out a new contract yourself and inform VOO that you want to use Easy Switch and/or that you want to keep your current phone number. VOO will then take care of cancelling your current contract(s).
• Take out a new contract and cancel your current contract yourself.

After taking out a new contract with VOO, it is important to make sure that you send back all the equipment that you rented or loaned from your old provider back to them. If you do not do so, you may be charged a fee.

How Do You Cancel an VOO Contract?

Are you no longer happy with VOO? If you want to switch to a different provider, you can call CallMePower for help with comparing telecom providers, taking out a new contract, and cancelling your current contract with VOO. You can reach our telecom experts on +32 2588 2547 or through the online chat.

You can also take out a contract with a new telecom provider yourself. You will then have the choice between cancelling your VOO contract yourself, or using Easy Switch. With the latter, your new provider will cancel your VOO contract.

If you want to keep your current phone number, you can inform your new provider about that during the ordering process. Just as with Easy Switch, your new provider will then cancel your phone subscription(s) with VOO. Of course, you also have the possibility to cancel your VOO contracts yourself. To do this, you need to call the customer service of VOO.

What Do You Need To Do When You Move?

What you need to do when you move, depends on the contracts you have taken out with VOO and where you move to:

• I move within Belgium and have a broadband (and mobile) subscription or a pack
  You have to inform VOO about your move by calling the customer service. They will then contact you to make an appointment for the installation in your new place.
• I move within Belgium and have a mobile subscription
  You have to change your address in MyVOO from the old address to your new address.
• I move abroad and have a broadband (and mobile) subscription or a pack
  It is not possible to remain a customer with VOO. Therefore, you would need to cancel your contract by calling the customer service of VOO.
• I move abroad and have a mobile subscription
  Theoretically, it is possible to remain a customer with VOO, however, you might want to compare local offers with your VOO contract and decide for yourself how important it is to keep your Belgian phone number.

If you move within Belgium, it is important to verify ahead of time whether the place is already connected to the VOO network. If this is the case, you need to inform VOO about your move three to four weeks before the actual moving date. If your new place is not yet connected to either the VOO network, you need to inform VOO at least six weeks before the moving date about the move.