Standard rate
Customer service
078 50 50 50
VOO customer service phone number, opening hours and contact details
By Maaike Zahn | Last updated on 15 April 2025
VOO customers reach the customer service team on 078 50 50 50. For free, independent advice or to subscribe, call CallMePower on 02 588 25 47. On this page you'll find all the phone numbers, opening hours and contact options for VOO.
078 50 50 50
2 phone numbers
Shops across Belgium
How do you contact VOO?
Four channels, one goal: get your question answered as fast as possible. Pick whatever best matches your situation.
Call customer service
2 phone numbers with opening hours — general customer service, helpdesk and international.
See the numbersOnline customer area
myVOO — check invoices, manage your subscription and chat with customer service.
Open customer areaEmail or social media
Contact form or message via Facebook, X or Instagram.
See channelsVisit a shop
Face-to-face advice, pick up or drop off devices — find the nearest VOO store.
Open store locatorVOO phone numbers
VOO has different phone numbers depending on your situation. Below you'll find each number with the cost and purpose.
Standard rate
From abroad
+32 78 50 50 50
Recommended when in doubt
CallMePower — free advice
02 588 25 47Compare VOO with other Belgian operators — free and independent.
VOO customer service opening hours
Not every VOO service team is reachable at the same times. Below is a visual overview per service.
Customer service
Weekdays
8:30 – 21:30
Saturday
9:00 – 21:30
Sunday & bank holidays
—
CallMePower
Weekdays
8:00 – 19:00
Saturday
9:00 – 18:00
Sunday & bank holidays
Closed
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Phone advisory service operated by CallMePower (part of the Selectra group), helping you compare every Belgian telecom provider free of charge and find the best plan for your situation. CallMePower has no partnership with this entity and cannot sign up customers with it.
Reach VOO via email or social media
Prefer not to call? You can also reach VOO digitally — via the online contact form or via the official social media channels. Both options are listed below, with the typical response time and the right channel for your question.
VOO email & contact form
VOO doesn't publish a direct customer email address. Use the contact form or online chat instead.
Open the VOO contact formVOO social media
Follow or message VOO via the official channels.
Procedures with VOO
Moving, becoming a customer or cancelling — click on each card to see the full procedure.
Become a VOO customer
Subscribe to a new VOO plan.
- Via CallMePower — free advice, comparison with other operators, help cancelling your current plan.
- In a VOO shop — face-to-face advice and instant activation.
Notify VOO of your move
Change your address with VOO — mobile or pack.
Your address change makes sure invoices, post and any visiting engineers reach you at the right address. The approach depends on the type of subscription.
Mobile-only subscription
Change your billing address directly in myVOO. Your number and plan remain unchanged.
Internet or pack subscription
Notify your move 2 to 4 weeks in advance — an engineer may need to visit the new address to activate the connection.
Details VOO will need
- Customer or contract number
- Current and new address
- Planned moving date
- Phone number where the engineer can reach you
Cancel or switch from VOO
Easy Switch, number portability or via CallMePower.
- Via CallMePower — cancel and subscribe to a new plan in one call.
- Easy Switch when switching internet or TV providers — no interruption to your connection.
- Number portability when switching mobile plans — keep your phone number.
VOO shops in Belgium
VOO has its own shops, dealers and retail points across Belgium. In a shop you can get advice, subscribe to a new plan, pick up or drop off devices, and resolve any issue that can't be handled by phone.
218 retail points across Belgium — click a marker for the shop name and address.
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Filing a complaint with VOO
Stuck with an unresolved problem? Follow these three steps — the Telecommunications Ombudsman is your last resort.
1
Contact customer service
Describe the problem to VOO customer service, mention earlier contact attempts and keep the reference number of your case.
2
File a formal complaint
No resolution? Ask for written confirmation in every interaction (by email or in myVOO) so you have a paper trail.
3
Ombudsman
Escalate to the Telecommunications Ombudsman — an independent body that mediates between you and the operator.
Frequently asked questions about VOO customer service
Can't find your answer below? Call our Belgian advisor on 02 588 25 47 — free and pressure-free.
You can reach the VOO customer service on 078 50 50 50 (zonal rate). For advice or a new subscription, call CallMePower on 02 588 25 47.
No, VOO has no 0800 number. 078 50 50 50 is charged at the zonal rate, no matter where in Belgium you call from.
Call +32 78 50 50 50 at the roaming rate of your foreign operator.
VOO has no direct email address. Use myVOO, the contact form or social media.
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