Standard rate
I am a customer
02 790 27 90
TV VLAANDEREN customer service phone number, opening hours and contact details
By Maaike Zahn | Last updated on 15 April 2025
TV VLAANDEREN customers reach the customer service team on 02 790 27 90. On this page you'll find all the phone numbers, opening hours and contact options for TV VLAANDEREN.
02 790 27 90
2 phone numbers
How do you contact TV VLAANDEREN?
Four channels, one goal: get your question answered as fast as possible. Pick whatever best matches your situation.
Call customer service
2 phone numbers with opening hours — general customer service, helpdesk and international.
See the numbersOnline customer area
MY TV VLAANDEREN — check invoices, manage your subscription and chat with customer service.
Open customer areaEmail or social media
Contact form or message via Facebook, X or Instagram.
See channelsFile a complaint
Try TV VLAANDEREN first, then the Telecommunications Ombudsman if you can't reach a resolution.
See procedureTV VLAANDEREN phone numbers
TV VLAANDEREN has different phone numbers depending on your situation. Below you'll find each number with the cost and purpose.
Standard rate
I am not a customer
02 403 03 33
Recommended when in doubt
CallMePower — free advice
02 588 25 47Compare TV VLAANDEREN with other Belgian operators — free and independent.
TV VLAANDEREN customer service opening hours
Not every TV VLAANDEREN service team is reachable at the same times. Below is a visual overview per service.
General customer service
Weekdays
9:00 – 19:00
Saturday
10:00 – 17:00
Sunday & bank holidays
—
CallMePower
Weekdays
8:00 – 19:00
Saturday
9:00 – 18:00
Sunday & bank holidays
Closed
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Phone advisory service operated by CallMePower (part of the Selectra group), helping you compare every Belgian telecom provider free of charge and find the best plan for your situation. CallMePower has no partnership with this entity and cannot sign up customers with it.
Reach TV VLAANDEREN via email or social media
Prefer not to call? You can also reach TV VLAANDEREN digitally — via the online contact form or via the official social media channels. Both options are listed below, with the typical response time and the right channel for your question.
TV VLAANDEREN email & contact form
TV VLAANDEREN doesn't publish a direct customer email address. Use the contact form or online chat instead.
Open the TV VLAANDEREN contact formOnline chat available via MY TV VLAANDEREN.
TV VLAANDEREN social media
Follow or message TV VLAANDEREN via the official channels.
Procedures with TV VLAANDEREN
Moving, becoming a customer or cancelling — click on each card to see the full procedure.
Become a TV VLAANDEREN customer
Subscribe to a new TV VLAANDEREN plan.
- Via the TV VLAANDEREN website — subscribe yourself online.
Notify TV VLAANDEREN of your move
Change your address with TV VLAANDEREN — mobile or pack.
Your address change makes sure invoices, post and any visiting engineers reach you at the right address. The approach depends on the type of subscription.
Mobile-only subscription
Change your billing address directly in MY TV VLAANDEREN. Your number and plan remain unchanged.
Internet or pack subscription
Notify your move 2 to 4 weeks in advance — an engineer may need to visit the new address to activate the connection.
Details TV VLAANDEREN will need
- Customer or contract number
- Current and new address
- Planned moving date
- Phone number where the engineer can reach you
Cancel or switch from TV VLAANDEREN
Easy Switch, number portability or via CallMePower.
- Via CallMePower — cancel and subscribe to a new plan in one call.
- Easy Switch when switching internet or TV providers — no interruption to your connection.
- Number portability when switching mobile plans — keep your phone number.
Filing a complaint with TV VLAANDEREN
Stuck with an unresolved problem? Follow these three steps — the Telecommunications Ombudsman is your last resort.
1
Contact customer service
Describe the problem to TV VLAANDEREN customer service, mention earlier contact attempts and keep the reference number of your case.
2
File a formal complaint
No resolution? Ask for written confirmation in every interaction (by email or in MY TV VLAANDEREN) so you have a paper trail.
3
Ombudsman
Escalate to the Telecommunications Ombudsman — an independent body that mediates between you and the operator.
Frequently asked questions about TV VLAANDEREN customer service
Can't find your answer below? Call our Belgian advisor on 02 588 25 47 — free and pressure-free.
Customers call 02 790 27 90; non-customers 02 403 03 33. For advice or a new subscription, call CallMePower on 02 588 25 47.
No, TV VLAANDEREN has no 0800 number. Both numbers are charged at the standard rate of your operator.
Call one of the Belgian numbers (02 790 27 90 or 02 403 03 33) at the roaming rate of your foreign operator, or use the online contact form.
TV VLAANDEREN has no direct email address. Use MY TV VLAANDEREN, the chat on the website or the online contact form.
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