Standard rate
Customer service & helpdesk
015 66 66 66
Telenet customer service phone number, opening hours and contact details
By Maaike Zahn | Last updated on 15 April 2025
Telenet customers reach the customer service team on 015 66 66 66. For free, independent advice or to subscribe, call CallMePower on 02 588 25 47. On this page you'll find all the phone numbers, opening hours and contact options for Telenet.
015 66 66 66
3 phone numbers
Shops across Belgium
How do you contact Telenet?
Four channels, one goal: get your question answered as fast as possible. Pick whatever best matches your situation.
Call customer service
3 phone numbers with opening hours — general customer service, helpdesk and international.
See the numbersOnline customer area
My Telenet — check invoices, manage your subscription and chat with customer service.
Open customer areaEmail or social media
Contact form or message via Facebook, X or Instagram.
See channelsVisit a shop
Face-to-face advice, pick up or drop off devices — find the nearest Telenet store.
Open store locatorTelenet phone numbers
Telenet has different phone numbers depending on your situation. Below you'll find each number with the cost and purpose.
Free
Move / change subscription
0800 66 046
Standard rate
From abroad
+32 15 66 66 66
Recommended when in doubt
CallMePower — free advice
02 588 25 47Compare Telenet with other Belgian operators — free and independent.
Telenet customer service opening hours
Not every Telenet service team is reachable at the same times. Below is a visual overview per service.
General customer service
Weekdays
8:00 – 17:30
Saturday
—
Sunday & bank holidays
—
Helpdesk / support
Weekdays
8:00 – 22:00
Saturday
9:00 – 22:00
Sunday & bank holidays
9:00 – 22:00 (also on public holidays)
Move / cancellation
Weekdays
8:00 – 20:00
Saturday
9:00 – 17:30
Sunday & bank holidays
—
CallMePower
Weekdays
8:00 – 19:00
Saturday
9:00 – 18:00
Sunday & bank holidays
Closed
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Phone advisory service operated by CallMePower (part of the Selectra group), helping you compare every Belgian telecom provider free of charge and find the best plan for your situation. CallMePower has no partnership with this entity and cannot sign up customers with it.
Reach Telenet via email or social media
Prefer not to call? You can also reach Telenet digitally — via the online contact form or via the official social media channels. Both options are listed below, with the typical response time and the right channel for your question.
Telenet email & contact form
Telenet doesn't publish a direct customer email address. Use the contact form or online chat instead.
Open the Telenet contact formOnline chat available via My Telenet.
Telenet social media
Follow or message Telenet via the official channels.
Procedures with Telenet
Moving, becoming a customer or cancelling — click on each card to see the full procedure.
Become a Telenet customer
Subscribe to a new Telenet plan.
- Via CallMePower — free advice, comparison with other operators, help cancelling your current plan.
- In a Telenet shop — face-to-face advice and instant activation.
Notify Telenet of your move
Change your address with Telenet — mobile or pack.
Your address change makes sure invoices, post and any visiting engineers reach you at the right address. The approach depends on the type of subscription.
Mobile-only subscription
Change your billing address directly in My Telenet. Your number and plan remain unchanged.
Internet or pack subscription
Notify your move 2 to 4 weeks in advance — an engineer may need to visit the new address to activate the connection.
Details Telenet will need
- Customer or contract number
- Current and new address
- Planned moving date
- Phone number where the engineer can reach you
Note: Telenet schedules a technician for the installation at your new address — make sure someone is at home on the agreed day.
Cancel or switch from Telenet
Easy Switch, number portability or via CallMePower.
- Via CallMePower — cancel and subscribe to a new plan in one call.
- Easy Switch when switching internet or TV providers — no interruption to your connection.
- Number portability when switching mobile plans — keep your phone number.
Telenet shops in Belgium
Telenet has its own shops, dealers and retail points across Belgium. In a shop you can get advice, subscribe to a new plan, pick up or drop off devices, and resolve any issue that can't be handled by phone.
91 retail points across Belgium — click a marker for the shop name and address.
Loading map…
Filing a complaint with Telenet
Stuck with an unresolved problem? Follow these three steps — the Telecommunications Ombudsman is your last resort.
1
Contact customer service
Describe the problem to Telenet customer service, mention earlier contact attempts and keep the reference number of your case.
2
File a formal complaint
No resolution? Ask for written confirmation in every interaction (by email or in My Telenet) so you have a paper trail.
3
Ombudsman
Escalate to the Telecommunications Ombudsman — an independent body that mediates between you and the operator.
Frequently asked questions about Telenet customer service
Can't find your answer below? Call our Belgian advisor on 02 588 25 47 — free and pressure-free.
You can reach the Telenet customer service and helpdesk on 015 66 66 66 (standard rate). For cancellations or a move, call the free number 0800 66 046. For advice or a new subscription, call CallMePower on 02 588 25 47.
The general number 015 66 66 66 is charged at the standard rate of your operator. For cancellations, moves or changes, you can call 0800 66 046 free of charge.
Call +32 15 66 66 66 at the roaming rate of your foreign operator.
Telenet has no direct email address. Use My Telenet, the online chat or the contact form.
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