Free
Customer service
0800 84 000
Scarlet customer service phone number, opening hours and contact details
By Maaike Zahn | Last updated on 15 April 2025
Scarlet customers reach the customer service team on 0800 84 000. Want to become a Scarlet customer? Subscribe via CallMePower — 24/7 online. On this page you'll find all the phone numbers, opening hours and contact options for Scarlet.
0800 84 000
3 phone numbers
Shops across Belgium
How do you contact Scarlet?
Four channels, one goal: get your question answered as fast as possible. Pick whatever best matches your situation.
Call customer service
3 phone numbers with opening hours — general customer service, helpdesk and international.
See the numbersOnline customer area
My Scarlet — check invoices, manage your subscription and chat with customer service.
Open customer areaEmail or social media
Contact form or message via Facebook, X or Instagram.
See channelsVisit a shop
Face-to-face advice, pick up or drop off devices — find the nearest Scarlet store.
Open store locatorScarlet phone numbers
Scarlet has different phone numbers depending on your situation. Below you'll find each number with the cost and purpose.
Standard rate
Helpdesk
02 275 27 27
Standard rate
From abroad
+32 2 275 27 27
Recommended when in doubt
CallMePower — free advice
02 588 25 47Compare Scarlet with other Belgian operators — free and independent.
Scarlet customer service opening hours
Not every Scarlet service team is reachable at the same times. Below is a visual overview per service.
General customer service
Weekdays
9:00 – 20:00
Saturday
9:00 – 17:00
Sunday & bank holidays
—
Helpdesk
Weekdays
9:00 – 20:00
Saturday
9:00 – 17:00
Sunday & bank holidays
—
CallMePower
Weekdays
8:00 – 19:00
Saturday
9:00 – 18:00
Sunday & bank holidays
Closed
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Reach Scarlet via email or social media
Prefer not to call? You can also reach Scarlet digitally — via the online contact form or via the official social media channels. Both options are listed below, with the typical response time and the right channel for your question.
Scarlet email & contact form
Scarlet doesn't publish a direct customer email address. Use the contact form or online chat instead.
Open the Scarlet contact formScarlet social media
Follow or message Scarlet via the official channels.
Procedures with Scarlet
Moving, becoming a customer or cancelling — click on each card to see the full procedure.
Become a Scarlet customer
Subscribe to a new Scarlet plan.
- Online via CallMePower — subscribe to Scarlet through our partner link, available 24/7.
- In a Scarlet shop — face-to-face advice and instant activation.
Notify Scarlet of your move
Change your address with Scarlet — mobile or pack.
Your address change makes sure invoices, post and any visiting engineers reach you at the right address. The approach depends on the type of subscription.
Mobile-only subscription
Change your billing address directly in My Scarlet. Your number and plan remain unchanged.
Internet or pack subscription
Notify your move 2 to 4 weeks in advance — an engineer may need to visit the new address to activate the connection.
Details Scarlet will need
- Customer or contract number
- Current and new address
- Planned moving date
- Phone number where the engineer can reach you
Note: With Scarlet, you disconnect the modem yourself at your old address and reconnect it at your new address — remember to check in advance that the new address is already covered by a Proximus connection.
Cancel or switch from Scarlet
Easy Switch, number portability or via CallMePower.
- Via CallMePower — cancel and subscribe to a new plan in one call.
- Easy Switch when switching internet or TV providers — no interruption to your connection.
- Number portability when switching mobile plans — keep your phone number.
Scarlet shops in Belgium
Scarlet has its own shops, dealers and retail points across Belgium. In a shop you can get advice, subscribe to a new plan, pick up or drop off devices, and resolve any issue that can't be handled by phone.
283 retail points across Belgium — click a marker for the shop name and address.
Loading map…
Filing a complaint with Scarlet
Stuck with an unresolved problem? Follow these three steps — the Telecommunications Ombudsman is your last resort.
1
Contact customer service
Describe the problem to Scarlet customer service, mention earlier contact attempts and keep the reference number of your case.
2
File a formal complaint
No resolution? Ask for written confirmation in every interaction (by email or in My Scarlet) so you have a paper trail.
3
Ombudsman
Escalate to the Telecommunications Ombudsman — an independent body that mediates between you and the operator.
Frequently asked questions about Scarlet customer service
Can't find your answer below? Call our Belgian advisor on 02 588 25 47 — free and pressure-free.
The Scarlet customer service is reachable free of charge on 0800 84 000. The technical helpdesk is reachable on 02 275 27 27 (standard rate). For advice or a new subscription, call CallMePower on 02 588 25 47.
The general customer service 0800 84 000 is free. The helpdesk 02 275 27 27 is charged at the standard rate of your operator.
Call +32 2 275 27 27 at the roaming rate of your foreign operator.
Scarlet has no direct email address. Use the online contact form or social media.
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