Scarlet Customer Service: Overview All Contact Options

Scarlet's phone number is: +32 2275 2727. This is a phone number with service costs. To take out a Scarlet contract, you call: +32 2588 2547. Other contact options of Scarlet are per mail, the contact form on the website, the online chatbot, their Social Media or going to a shop.

Contact Info Scarlet Customer Service

In the overview below, you find all the information regarding the contact options of Scarlet, including the opening hours of the Scarlet customer service. Be aware, the customer service of Scarlet is not available in English, however, there is a chance that the employees do speak English.

Furthermore, Scarlet has an elaborate FAQ-section on the website where you might be able to find the answer to your question in already.

How Do You Contact the Complaints Service of Scarlet?

If you want to file a complaint about Scarlet, you need to contact the customer service of Scarlet. It is recommended to do this through e-mail or the contact form, so you have written proof of the complaint and follow-up on it.

If you are not happy with the outcome of the complaint, you can contact the Ombudsman for Telecommunications. They work as a mediator between you and Scarlet, trying to find a solution both parties will be happy with. You can file a complaint through the website of the Ombudsman.

Addresses Scarlet Shops

Scarlet has a great amount of shops throughout Belgium. Passing by a Scarlet store allows you to ask your questions directly to and get help from an employee in person. In the map below, you will find the addresses of all the Scarlet shops in Belgium.

How Do You Take Out a Scarlet Contract?

Do you want to take out a contract with Scarlet? Call +32 2588 2547! It is also possible to take out a contract yourself through the website of Scarlet, to go to a shop of Scarlet, or to call the customer service of Scarlet directly: 0800 84 000.

It is recommended to verify whether there is a Scarlet  coverage on your address. Moreover, it is strongly advised to compare all telecom offers before taking out a contract with Scarlet. If you need help with this, you can contact the telecom experts of CallMePower for help: +32 2588 2547.

Points of Attention When Taking Out a Scarlet Contract

Is the Scarlet contract your first contract in Belgium? Do not forget to cancel, if necessary, your telecom contract(s) in your previous country. Important to know as well is that it is not possible to keep your current phone number when you take out a mobile or fixed phone subscription with Scarlet. Do not forget to inform important institutes and organizations (e.g. the government) and your family and friends about this change!

Do you currently already have a contract with a Belgium telecom provider? Switching of provider can be done in three ways:

• Call CallMePower for help with taking out a contract with Scarlet and cancelling your current contract.
• Take out a new contract yourself and inform Scarlet that you want to use Easy Switch and/or that you want to keep your current phone number. Scarlet will then take care of cancelling your current contract(s).
• Take out a new contract and cancel your current contract yourself.

After taking out a new contract with Scarlet, it is important to make sure that you send back all the equipment that you rented or loaned from your old provider back to them. If you do not do so, you may be charged a fee.

How Do You Cancel a Scarlet Contract?

Are you no longer happy with Scarlet? If you want to switch to a different provider, you can call CallMePower for help with comparing telecom providers, taking out a new contract, and cancelling your current contract with Scarlet. You can reach our telecom experts on +32 2588 2547 or through the online chat.

You can also take out a contract with a new telecom provider yourself. You will then have the choice between cancelling your Scarlet contract yourself, or using Easy Switch. With the latter, your new provider will cancel your Scarlet contract.

If you want to keep your current phone number, you can inform your new provider about that during the ordering process. Just as with Easy Switch, your new provider will then cancel your phone subscription(s) with Scarlet.

Of course, you also have the possibility to cancel your Scarlet contracts yourself. To do this, you need to go to MyScarlet, the online customer zone.

What Do You Need To Do When You Move?

What you need to do when you move, depends on the contracts you have taken out with Scarlet and where you move to:

• I move within Belgium and have a broadband (and mobile) subscription or a pack
  You have to inform Scarlet through MyScarlet about your move. They will then contact you to make an appointment for the installation in your new place.
• I move within Belgium and have a mobile subscription
  You have to change your address in MyScarlet from the old address to your new address.
• I move abroad and have a broadband (and mobile) subscription or a pack
  It is not possible to remain a customer with Scarlet. Therefore, you would need to cancel your contract through MyScarlet and take out new contracts with a provider in your new country.
• I move abroad and have a mobile subscription
  Theoretically, it is possible to remain a customer with Scarlet, however, you might want to compare local offers with your Scarlet contract and decide for yourself how important it is to keep your Belgian phone number.

If you move within Belgium, it is important to verify ahead of time whether the place is already connected to the Proximus network - the network Scarlet uses to offer their services. If this is the case, you need to inform Scarlet about your move three to four weeks before the actual moving date. If your new place is not yet connected to the Proximus network, you need to inform Scarlet at least six weeks before the moving date about the move.