Free
From an Orange number
5000
Orange customer service phone number, opening hours and contact details
By Maaike Zahn | Last updated on 15 April 2025
Orange customers reach the customer service team on 5000. For free, independent advice or to subscribe, call CallMePower on 02 588 25 47. On this page you'll find all the phone numbers, opening hours and contact options for Orange.
5000
4 phone numbers
Shops across Belgium
How do you contact Orange?
Four channels, one goal: get your question answered as fast as possible. Pick whatever best matches your situation.
Call customer service
4 phone numbers with opening hours — general customer service, helpdesk and international.
See the numbersOnline customer area
My Orange — check invoices, manage your subscription and chat with customer service.
Open customer areaEmail or social media
Contact form or message via Facebook, X or Instagram.
See channelsVisit a shop
Face-to-face advice, pick up or drop off devices — find the nearest Orange store.
Open store locatorOrange phone numbers
Orange has different phone numbers depending on your situation. Below you'll find each number with the cost and purpose.
Standard rate
From another Belgian number
02 745 95 00
Free
Block your mobile number
0800 95 955
Standard rate
From abroad
+32 2 745 95 00
Recommended when in doubt
CallMePower — free advice
02 588 25 47Compare Orange with other Belgian operators — free and independent.
Orange customer service opening hours
Not every Orange service team is reachable at the same times. Below is a visual overview per service.
General customer service
Weekdays
8:00 – 20:00
Saturday
10:00 – 18:30
Sunday & bank holidays
—
Block your number
Weekdays
24/7
Saturday
24/7
Sunday & bank holidays
24/7
CallMePower
Weekdays
8:00 – 19:00
Saturday
9:00 – 18:00
Sunday & bank holidays
Closed
Ad – Free CallMePower comparison service
Need help comparing telecom providers?
Call CallMePower for free help comparing every Belgian telecom provider.
Phone advisory service operated by CallMePower (part of the Selectra group), helping you compare every Belgian telecom provider free of charge and find the best plan for your situation. CallMePower has no partnership with this entity and cannot sign up customers with it.
My Orange — the online customer area
In My Orange you can handle many things yourself — often faster than by phone. Check invoices, change your subscription and get notifications about outages or new options.
Reach Orange via email or social media
Prefer not to call? You can also reach Orange digitally — via the online contact form or via the official social media channels. Both options are listed below, with the typical response time and the right channel for your question.
Orange email & contact form
Orange doesn't publish a direct customer email address. Use the contact form or online chat instead.
Open the Orange contact formOnline chat available via My Orange.
Orange social media
Follow or message Orange via the official channels.
Procedures with Orange
Moving, becoming a customer or cancelling — click on each card to see the full procedure.
Become a Orange customer
Subscribe to a new Orange plan.
- Via CallMePower — free advice, comparison with other operators, help cancelling your current plan.
- In a Orange shop — face-to-face advice and instant activation.
Notify Orange of your move
Change your address with Orange — mobile or pack.
Your address change makes sure invoices, post and any visiting engineers reach you at the right address. The approach depends on the type of subscription.
Mobile-only subscription
Change your billing address directly in My Orange. Your number and plan remain unchanged.
Internet or pack subscription
Notify your move 2 to 4 weeks in advance — an engineer may need to visit the new address to activate the connection.
Details Orange will need
- Customer or contract number
- Current and new address
- Planned moving date
- Phone number where the engineer can reach you
Cancel or switch from Orange
Easy Switch, number portability or via CallMePower.
- Via CallMePower — cancel and subscribe to a new plan in one call.
- Easy Switch when switching internet or TV providers — no interruption to your connection.
- Number portability when switching mobile plans — keep your phone number.
- Via My Orange — manage your cancellation yourself.
Orange shops in Belgium
Orange has its own shops, dealers and retail points across Belgium. In a shop you can get advice, subscribe to a new plan, pick up or drop off devices, and resolve any issue that can't be handled by phone.
116 retail points across Belgium — click a marker for the shop name and address.
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Filing a complaint with Orange
Stuck with an unresolved problem? Follow these three steps — the Telecommunications Ombudsman is your last resort.
1
Contact customer service
Describe the problem to Orange customer service, mention earlier contact attempts and keep the reference number of your case.
2
File a formal complaint
No resolution? Ask for written confirmation in every interaction (by email or in My Orange) so you have a paper trail.
3
Ombudsman
Escalate to the Telecommunications Ombudsman — an independent body that mediates between you and the operator.
Frequently asked questions about Orange customer service
Can't find your answer below? Call our Belgian advisor on 02 588 25 47 — free and pressure-free.
From an Orange mobile, call 5000 (free). From another Belgian number, call 02 745 95 00. For advice or a new subscription, call CallMePower on 02 588 25 47.
Customers call 5000 free of charge from their Orange mobile. To block a lost or stolen device, call the free 24/7 line 0800 95 955.
Call +32 2 745 95 00 at the roaming rate of your foreign operator.
Orange has no direct email address. Use My Orange, the contact form, the chat or social media.
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