Orange Customer Service: Overview All Contact Options

Orange's phone number is: +32 2745 9500. As a customer of Orange, you can reach the customer service on: 5000. To take out an Orange contract, you call: +32 2588 2547. Other contact options of Orange are the contact form on the website, the online chatbot, their Social Media or going to a shop.

Contact Info Orange Customer Service

In the overview below, you find all the information regarding the contact options of Orange, including the opening hours of the Orange customer service.

Orange has also set up a forum. The Tribe forum, that is only available in Dutch or French, allows customers to ask questions and help each other out. Furthermore, Orange has an elaborate FAQ-section on the website where you might be able to find the answer to your question in already.

As long as you call with an Orange phone number and from Belgium to the Orange customer service, you can contact Orange free of charge (5000). Also, if you need to block your phone number, you can call the Orange customer service free of charge (as long as you are in Belgium) (0800 22 800). Phone numbers that start with 0800 will never apply fees!

How Do You Contact the Complaints Service of Orange?

If you want to file a complaint about Orange, you need to contact the customer service of Orange. It is recommended to do this through the online form, so you have written proof of the complaint and follow-up on it.

If you are not happy with the outcome of the complaint, you can contact the Ombudsman for Telecommunications. They work as a mediator between you and Orange, trying to find a solution both parties will be happy with. You can file a complaint through the website of the Ombudsman.

Addresses Orange Shops

Orange has a great amount of shops throughout Belgium. Passing by an Orange store allows you to ask your questions directly to and get help from an employee in person. In the map below, you will find the addresses of all the Orange shops in Belgium.

How Do You Take Out an Orange Contract?

Do you want to take out a contract with Orange? Call +32 2588 2547! It is also possible to take out a contract yourself through the website of Orange, to go to a shop of Orange, or to call the customer service of Orange directly: +32 2745 9500.

It is recommended to verify whether there is an Orange coverage on your address. Moreover, it is strongly advised to compare all telecom offers before taking out a contract with Orange. If you need help with this, you can contact the telecom experts of CallMePower for help: +32 2588 2547.

Points of Attention When Taking Out an Orange Contract

Is the Orange contract your first contract in Belgium? Do not forget to cancel, if necessary, your telecom contract(s) in your previous country. Important to know as well is that it is not possible to keep your current phone number when you take out a mobile or fixed phone subscription with Orange. Do not forget to inform important institutes and organizations (e.g. the government) and your family and friends about this change!

Do you currently already have a contract with a Belgium telecom provider? Switching of provider can be done in three ways:

• Call CallMePower for help with taking out a contract with Orange and cancelling your current contract.
• Take out a new contract yourself and inform Orange that you want to use Easy Switch and/or that you want to keep your current phone number. Orange will then take care of cancelling your current contract(s).
• Take out a new contract and cancel your current contract yourself.

After taking out a new contract with Orange, it is important to make sure that you send back all the equipment that you rented or loaned from your old provider back to them. If you do not do so, you may be charged a fee.

How Do You Cancel an Orange Contract?

Are you no longer happy with Orange? If you want to switch to a different provider, you can call CallMePower for help with comparing telecom providers, taking out a new contract, and cancelling your current contract with Orange. You can reach our telecom experts on +32 2588 2547 or through the online chat.

You can also take out a contract with a new telecom provider yourself. You will then have the choice between cancelling your Orange contract yourself, or using Easy Switch. With the latter, your new provider will cancel your Orange contract.

If you want to keep your current phone number, you can inform your new provider about that during the ordering process. Just as with Easy Switch, your new provider will then cancel your phone subscription(s) with Orange.

Of course, you also have the possibility to cancel your Orange contracts yourself. To do this, you need to fill out the dedicated cancellation form on the Orange website.

What Do You Need To Do When You Move?

What you need to do when you move, depends on the contracts you have taken out with Orange and where you move to:

• I move within Belgium and have a broadband (and mobile) subscription or a pack
  You have to inform Orange through the dedicated moving form about your move. They will then contact you to make an appointment for the installation in your new place.
• I move within Belgium and have a mobile subscription
  You have to change your address in MyOrange from the old address to your new address.
• I move abroad and have a broadband (and mobile) subscription or a pack
  It is not possible to remain a customer with Orange. Therefore, you would need to cancel your contract through the dedicated cancellation form and take out new contracts with a provider in your new country.
• I move abroad and have a mobile subscription
  Theoretically, it is possible to remain a customer with Orange, however, you might want to compare local offers with your Orange contract and decide for yourself how important it is to keep your Belgian phone number.

If you move within Belgium, it is important to verify ahead of time whether the place is already connected to the Telenet or VOO network (the networks Orange uses for broadband). If this is the case, you need to inform Orange about your move three to four weeks before the actual moving date. If your new place is not yet connected to either the Telenet or the VOO network, you need to inform Orange at least six weeks before the moving date about the move.