Mobile Vikings Customer Service: Overview Contact Options

Mobile Vikings's phone number is: +32 456 1919 76. As a customer of Mobile Vikings, you can reach the customer service on: 1976. Other contact options of Mobile Vikings are through e-mail, the contact form on the website, WhatsApp, My Viking, the online chatbot and their Social Media.

Contact Info Mobile Vikings Customer Service

In the overview below, you find all the information regarding the contact options of Mobile Vikings, including the opening hours of the Mobile Vikings customer service.

Mobile Vikings also has an elaborate FAQ-section on the website where you might be able to find the answer to your question in already.

As long as you call with a Mobile Vikings phone number and from Belgium to the Mobile Vikings customer service, you can contact Mobile Vikings free of charge (1976).

How Do You Contact the Complaints Service of Mobile Vikings?

If you want to file a complaint about Mobile Vikings, you need to contact the customer service of Mobile Vikings. It is recommended to do this through the online form, so you have written proof of the complaint and follow-up on it.

If you are not happy with the outcome of the complaint, you can contact the Ombudsman for Telecommunications. They work as a mediator between you and Mobile Vikings, trying to find a solution both parties will be happy with. You can file a complaint through the website of the Ombudsman.

How Do You Take Out a Mobile Vikings Contract?

Do you want to take out a contract with Mobile Vikings? You can do this yourself through the website of Mobile Vikings. It is strongly advised to compare all telecom offers before taking out a contract with Mobile Vikings. If you need help with this, you can contact the telecom experts of CallMePower for help: +32 2588 2547.

Points of Attention When Taking Out a Mobile Vikings Contract

Is the Mobile Vikings contract your first contract in Belgium? Do not forget to cancel, if necessary, your telecom contract(s) in your previous country. Important to know as well is that it is not possible to keep your current phone number when you take out a mobile or fixed phone subscription with Mobile Vikings. Do not forget to inform important institutes and organizations (e.g. the government) and your family and friends about this change!

Do you currently already have a contract with a Belgium telecom provider? Switching of provider can be done in two ways:

• Take out a new contract yourself and inform Mobile Vikings that you want to use Easy Switch and/or that you want to keep your current phone number. Mobile Vikings will then take care of cancelling your current contract(s).
• Take out a new contract and cancel your current contract yourself.

After taking out a new contract with Mobile Vikings, it is important to make sure that you send back all the equipment that you rented or loaned from your old provider back to them. If you do not do so, you may be charged a fee.

How Do You Cancel a Mobile Vikings Contract?

Are you no longer happy with Mobile Vikings? If you want to switch to a different provider, you can call CallMePower for help with comparing telecom providers, taking out a new contract, and cancelling your current contract with Mobile Vikings. You can reach our telecom experts on +32 2588 2547 or through the online chat.

You can also take out a contract with a new telecom provider yourself. You will then have the choice between cancelling your Mobile Vikings contract yourself, or using Easy Switch. With the latter, your new provider will cancel your Mobile Vikings contract.

If you want to keep your current phone number, you can inform your new provider about that during the ordering process. Just as with Easy Switch, your new provider will then cancel your phone subscription(s) with Mobile Vikings.

Of course, you also have the possibility to cancel your Mobile Vikings contracts yourself. To do this, you need to go to the My Viking customer zone.

What Do You Need To Do When You Move?

What you need to do when you move, depends on the contracts you have taken out with Mobile Vikings and where you move to:

• I move within Belgium and have a broadband (and mobile) subscription or a pack
  You have to inform Mobile Vikings through My Viking about your move. They will then contact you to make an appointment for the installation in your new place.
• I move within Belgium and have a mobile subscription
  You have to change your address in My Viking from the old address to your new address.
• I move abroad and have a broadband (and mobile) subscription or a pack
  It is not possible to remain a customer with Mobile Vikings. Therefore, you would need to cancel your contract through the dedicated cancellation form and take out new contracts with a provider in your new country.
• I move abroad and have a mobile subscription
  Theoretically, it is possible to remain a customer with Mobile Vikings, however, you might want to compare local offers with your Mobile Vikings contract and decide for yourself how important it is to keep your Belgian phone number.

If you move within Belgium, it is important to verify ahead of time whether the place is already connected to the Proximus network (the networks Mobile Vikings uses for broadband). If this is the case, you need to inform Mobile Vikings about your move three to four weeks before the actual moving date. If your new place is not yet connected to the Proximus network, you need to inform Mobile Vikings at least six weeks before the moving date about the move.