Lycamobile Customer Service: Overview All Contact Options
Lycamobile's phone number is: 0800 49 811. With a Lycamobile number you can call 1986. Both phone numbers are numbers without service costs. Other contact options of Lycamobile are the online chatbot, through e-mail, their Social Media or going to a shop.
Contact Info Lycamobile Customer Service
In the overview below, you find all the information regarding the contact options of Lycamobile, including the opening hours of the Lycamobile customer service.
| Contact Options | Information | Opening Hours |
|---|---|---|
| Lycamobile phone number (general customer service) | 0800 49 811 | Monday - Saturday: 9am - 6pm |
| Lycamobile phone number (from a Lycamobile number) | 1976 | Monday - Saturday: 9am - 6pm |
| Cancel your Lycamobile contract and switch to another provider | Monday - Friday: 8am - 7pm Saturday: 8:30am - 6:30pm | |
| Information service telecom | Monday - Friday: 8am - 7pm Saturday: 8:30am - 6:30pm | |
| Lycamobile phone number from abroad | +32 46 600 1976 | Monday - Saturday: 9am - 6pm |
| Lycamobile mail address | [email protected] | Lycamobile will get back to you within three working days, however, responses on direct mails might take longer. |
| Digital contact options Lycamobile | Online chat, Facebook, Instagram and Twitter | Lycamobile will get back to you as soon as possible. |
Lycamobiel has an elaborate FAQ-section on the website where you might be able to find the answer to your question in already.
As long as you call with a Belgian phone number and from Belgium to the Lycamobile customer service, you can contact Lycamobile free of charge (0800 55 800). Phone numbers that start with 0800 will never apply fees! Also if you call from a Lycamobile number and are in Belgium, you can also call the number 1976 free of charge.
Do you have questions about telecom, your contract or do you need help?
Our English-speaking advisors will help free of charge with all your questions and problems related to telecom. (free service)
Do you have questions about telecom or need help?
Our English-speaking advisors will help free of charge with all your questions and problems related to telecom. (free service)
How Do You Contact the Complaints Service of Lycamobile?
If you want to file a complaint about Lycamobile, you need to contact the customer service of Lycamobile. It is recommended to do this through e-mail, so you have written proof of the complaint and follow-up on it.
If you are not happy with the outcome of the complaint, you can contact the Ombudsman for Telecommunications. They work as a mediator between you and Lycamobile, trying to find a solution both parties will be happy with. You can file a complaint through the website of the Ombudsman.
Addresses Lycamobile Shops
Lycamobile has a few shops in Brussels. Passing by a Lycamobile store allows you to ask your questions directly to and get help from an employee in person. The addresses of the Lycamobile shops are:
- Rue Marie Christine 81, 1020 Laeken
- Jamarlaan 37, 1060 Sint Gillis
How Do You Take Out a Lycamobile Contract?
Do you want to take out a contract with Lycamobile? You can do this yourself through the website of Lycamobile or by going to a shop of Lycamobile. It is, however, recommended to first compare all telecom offers before taking out a contract with Lycamobile. If you need help with this, you can contact the telecom experts of CallMePower: +32 2588 2547.
Points of Attention When Taking Out a Lycamobile Contract
Is the Lycamobile contract your first contract in Belgium? Do not forget to cancel, if necessary, your telecom contract in your previous country. Important to know as well is that it is not possible to keep your current phone number when you take out a subscription with Lycamobile. Do not forget to inform important institutes and organizations (e.g. the government) and your family and friends about this change!
Do you currently already have a contract with a Belgium telecom provider? Switching of provider can be done in two ways:
- Take out a new contract through the Lycamobile website and inform Lycamobile that you want to want to keep your current phone number. Lycamobile will then take care of cancelling your current contract.
- Take out a new contract and cancel your current contract yourself.
How Do You Cancel a Lycamobile Contract?
Are you no longer happy with Lycamobile? If you want to switch to a different provider, you can call CallMePower for help with comparing telecom providers, taking out a new contract, and cancelling your current contract with Lycamobile. You can reach our telecom experts on +32 2588 2547 or through the online chat.
You can also take out a contract with a new telecom provider yourself. If you want to keep your current phone number, you can inform your new provider about that during the ordering process. Your new provider will then cancel your subscription with Lycamobile.
Of course, you also have the possibility to cancel your Lycamobile contract yourself. To do this, you need to contact the customer service of Lycamobile.
Do you have questions about telecom, your contract or do you need help?
Our English-speaking advisors will help free of charge with all your questions and problems related to telecom. (free service)
Do you have questions about telecom or need help?
Our English-speaking advisors will help free of charge with all your questions and problems related to telecom. (free service)
What Do You Need To Do When You Move?
What you need to do when you move, depends on the contracts you have taken out with Lycamobile and where you move to:
- I move within Belgium
You have to change your address in the customer zone of Lycamobile. - I move abroad
Theoretically, it is possible to remain a customer with Lycamobile, however, you might want to compare local offers with your Lycamobile contract and decide for yourself how important it is to keep your Belgian phone number.