Standard rate
Customer service & helpdesk
03 265 67 00
edpnet customer service phone number, opening hours and contact details
By Maaike Zahn | Last updated on 15 April 2025
edpnet customers reach the customer service team on 03 265 67 00. For free, independent advice or to subscribe, call CallMePower on 02 588 25 47. On this page you'll find all the phone numbers, opening hours and contact options for edpnet.
03 265 67 00
2 phone numbers
How do you contact edpnet?
Four channels, one goal: get your question answered as fast as possible. Pick whatever best matches your situation.
Call customer service
2 phone numbers with opening hours — general customer service, helpdesk and international.
See the numbersOnline customer area
My edpnet — check invoices, manage your subscription and chat with customer service.
Open customer areaEmail or social media
Email directly to [email protected] or message via Facebook, X or Instagram.
See channelsFile a complaint
Try edpnet first, then the Telecommunications Ombudsman if you can't reach a resolution.
See procedureedpnet phone numbers
edpnet has different phone numbers depending on your situation. Below you'll find each number with the cost and purpose.
Standard rate
From abroad
+32 3 265 67 00
Recommended when in doubt
CallMePower — free advice
02 588 25 47Compare edpnet with other Belgian operators — free and independent.
edpnet customer service opening hours
Not every edpnet service team is reachable at the same times. Below is a visual overview per service.
General customer service
Weekdays
9:00 – 17:00
Saturday
—
Sunday & bank holidays
—
Helpdesk
Weekdays
8:00 – 19:00
Saturday
—
Sunday & bank holidays
—
CallMePower
Weekdays
8:00 – 19:00
Saturday
9:00 – 18:00
Sunday & bank holidays
Closed
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Phone advisory service operated by CallMePower (part of the Selectra group), helping you compare every Belgian telecom provider free of charge and find the best plan for your situation. CallMePower has no partnership with this entity and cannot sign up customers with it.
My edpnet — the online customer area
In My edpnet you can handle many things yourself — often faster than by phone. Check invoices, change your subscription and get notifications about outages or new options.
Reach edpnet via email or social media
Prefer not to call? You can also reach edpnet digitally — via email or via the official social media channels. Both options are listed below, with the typical response time and the right channel for your question.
edpnet email & contact form
For general questions, email [email protected].
Open the edpnet contact formOnline chat available via My edpnet.
edpnet social media
Follow or message edpnet via the official channels.
Procedures with edpnet
Moving, becoming a customer or cancelling — click on each card to see the full procedure.
Become a edpnet customer
Subscribe to a new edpnet plan.
- Via CallMePower — free advice, comparison with other operators, help cancelling your current plan.
Notify edpnet of your move
Change your address with edpnet — mobile or pack.
Your address change makes sure invoices, post and any visiting engineers reach you at the right address. The approach depends on the type of subscription.
Mobile-only subscription
Change your billing address directly in My edpnet. Your number and plan remain unchanged.
Internet or pack subscription
Notify your move 2 to 4 weeks in advance — an engineer may need to visit the new address to activate the connection.
Details edpnet will need
- Customer or contract number
- Current and new address
- Planned moving date
- Phone number where the engineer can reach you
Cancel or switch from edpnet
Easy Switch, number portability or via CallMePower.
- Via CallMePower — cancel and subscribe to a new plan in one call.
- Easy Switch when switching internet or TV providers — no interruption to your connection.
- Number portability when switching mobile plans — keep your phone number.
- Via My edpnet — manage your cancellation yourself.
Filing a complaint with edpnet
Stuck with an unresolved problem? Follow these three steps — the Telecommunications Ombudsman is your last resort.
1
Contact customer service
Describe the problem to edpnet customer service, mention earlier contact attempts and keep the reference number of your case.
2
File a formal complaint
No resolution? Ask for written confirmation in every interaction (by email or in My edpnet) so you have a paper trail.
3
Ombudsman
Escalate to the Telecommunications Ombudsman — an independent body that mediates between you and the operator.
Frequently asked questions about edpnet customer service
Can't find your answer below? Call our Belgian advisor on 02 588 25 47 — free and pressure-free.
You can reach edpnet on 03 265 67 00 during the opening hours of customer service and helpdesk. For advice or a new subscription, call CallMePower on 02 588 25 47 — free advice.
No, the number 03 265 67 00 is charged at the standard rate of your operator. The CallMePower number 02 588 25 47 is not a 0800 number either, but the advice itself is free.
Call +32 3 265 67 00. This number is charged at the roaming rate of your foreign operator.
edpnet has no direct email address. Use the online contact form, the chat on the website, or ask your question via support.edpnet.be.
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