edpnet Customer Service: Overview All Contact Options

edpnet's phone number is: +32 3265 6700. To take out an edpnet contract, you call: +32 2588 2547. Other contact options of edpnet are through e-mail, the online chatbot, and their Social Media.

Contact Info edpnet Customer Service

In the overview below, you find all the information regarding the contact options of edpnet, including the opening hours of the edpnet customer service.

edpnet has an elaborate FAQ-section on the website where you might be able to find the answer to your question in already.

It is not possible to call the edpnet customer service free of charge.

How Do You Contact the Complaints Service of edpnet?

If you want to file a complaint about edpnet, you need to contact the complaints service of edpnet. You can do so written or by phone:

• [email protected]
• +32 3265 67 27

If you are not happy with the outcome of the complaint, you can contact the Ombudsman for Telecommunications. They work as a mediator between you and edpnet, trying to find a solution both parties will be happy with. You can file a complaint through the website of the Ombudsman.

How Do You Take Out an edpnet Contract?

Do you want to take out a contract with edpnet? Call +32 2588 2547! It is also possible to take out a contract yourself through the website of edpnet.

It is strongly advised to compare all telecom offers before taking out a contract with edpnet. If you need help with this, you can contact the telecom experts of CallMePower for help: +32 2588 2547.

Points of Attention When Taking Out an edpnet Contract

Is the edpnet contract your first contract in Belgium? Do not forget to cancel, if necessary, your telecom contract(s) in your previous country. Important to know as well is that it is not possible to keep your current phone number when you take out a mobile or fixed phone subscription with edpnet. Do not forget to inform important institutes and organizations (e.g. the government) and your family and friends about this change!

Do you currently already have a contract with a Belgium telecom provider? Switching of provider can be done in three ways:

• Call CallMePower for help with taking out a contract with edpnet and cancelling your current contract.
• Take out a new contract yourself and inform edpnet that you want to use Easy Switch and/or that you want to keep your current phone number. edpnet will then take care of cancelling your current contract(s).
• Take out a new contract and cancel your current contract yourself.

After taking out a new contract with edpnet, it is important to make sure that you send back all the equipment that you rented or loaned from your old provider back to them. If you do not do so, you may be charged a fee.

How Do You Cancel an edpnet Contract?

Are you no longer happy with edpnet? If you want to switch to a different provider, you can call CallMePower for help with comparing telecom providers, taking out a new contract, and cancelling your current contract with edpnet. You can reach our telecom experts on +32 2588 2547 or through the online chat.

You can also take out a contract with a new telecom provider yourself. You will then have the choice between cancelling your edpnet contract yourself, or using Easy Switch. With the latter, your new provider will cancel your edpnet contract.

If you want to keep your current phone number, you can inform your new provider about that during the ordering process. Just as with Easy Switch, your new provider will then cancel your phone subscription(s) with edpnet.

Of course, you also have the possibility to cancel your edpnet contracts yourself. To do this, you need to send the edpnet customer service an e-mail.

What Do You Need To Do When You Move?

What you need to do when you move, depends on the contracts you have taken out with edpnet and where you move to:

• I move within Belgium and have a broadband (and mobile) subscription or a pack
  You have to inform edpnet through the dedicated moving form about your move. They will then contact you to make an appointment for the installation in your new place.
• I move within Belgium and have a mobile subscription
  You have to change your address in MyEdpnet from the old address to your new address.
• I move abroad and have a broadband (and mobile) subscription or a pack
  It is not possible to remain a customer with edpnet. Therefore, you would need to cancel your contract by writing edpnet an e-mail and take out new contracts with a provider in your new country.
• I move abroad and have a mobile subscription
  Theoretically, it is possible to remain a customer with edpnet, however, you might want to compare local offers with your edpnet contract and decide for yourself how important it is to keep your Belgian phone number.

If you move within Belgium, it is important to verify ahead of time whether it is possible to take out edpnet at your new address. If this is the case, you need to inform edpnet about your move three to four weeks before the actual moving date. If this is not possible, you have to cancel your contract and subscribe to a contract of a different telecom provider.