DIGI Belgium Customer Service: Overview All Contact Options

DIGI's phone number is: 0800 410 41. Other contact options of DIGI are through e-mail or by passing by a DIGI point or a sales point of a partner in Belgium.

Contact Info DIGI Customer Service

In the overview below, you find all the information regarding the contact options of DIGI, including the opening hours of the DIGI customer service.

DIGI has an elaborate FAQ-section on the website where you might be able to find the answer to your question in already.

As long as you call with a Belgian phone number and from Belgium to the DIGI customer service, you can contact DIGI free of charge. Phone numbers that start with 0800 will never apply fees!

How Do You Contact the Complaints Service of DIGI?

If you want to file a complaint about DIGI, you need to contact the customer service of DIGI. It is recommended to do this through mail, so you have written proof of the complaint and follow-up on it.

If you are not happy with the outcome of the complaint, you can contact the Ombudsman for Telecommunications. They work as a mediator between you and DIGI, trying to find a solution both parties will be happy with. You can file a complaint through the website of the Ombudsman.

Addresses DIGI Shops

DIGI has several shops and point in stores of parts throughout Belgium. Passing by a DIGI store allows you to ask your questions directly to and get help from an employee in person.

In the store finder on the DIGI website you can find the addresses of all the DIGI stores and points in Belgium.

How Do You Take Out a DIGI Contract?

Do you want to take out a contract with DIGI? You have to do so yourself through the website of DIGI or by going to a shop of DIGI. Keep in mind that it is not in the entire country possible to subscribe to DIGI.

It is recommended to compare all telecom offers before taking out a contract with DIGI. If you need help with this, you can contact the telecom experts of CallMePower for help: +32 2588 2547.

Points of Attention When Taking Out a DIGI Contract

Is the DIGI contract your first contract in Belgium? Do not forget to cancel, if necessary, your telecom contract(s) in your previous country. Important to know as well is that it is not possible to keep your current phone number when you take out a mobile or fixed phone subscription with DIGI. Do not forget to inform important institutes and organizations (e.g. the government) and your family and friends about this change!

Do you currently already have a contract with a Belgium telecom provider? Switching of provider can be done in two ways:

• Take out a new contract and inform DIGI that you want to use Easy Switch and/or that you want to keep your current phone number. DIGI will then take care of cancelling your current contract(s).
• Take out a new contract and cancel your current contract yourself.

After taking out a new contract with DIGI, it is important to make sure that you send back all the equipment that you rented or loaned from your old provider back to them. If you do not do so, you may be charged a fee.

How Do You Cancel a DIGI Contract?

Are you no longer happy with DIGI? If you want to switch to a different provider, you can call CallMePower for help with comparing telecom providers, taking out a new contract, and cancelling your current contract with DIGI. You can reach our telecom experts on +32 2588 2547 or through the online chat.

You can also take out a contract with a new telecom provider yourself. You will then have the choice between cancelling your DIGI contract yourself, or using Easy Switch. With the latter, your new provider will cancel your DIGI contract.

If you want to keep your current phone number, you can inform your new provider about that during the ordering process. Just as with Easy Switch, your new provider will then cancel your phone subscription(s) with DIGI.

Of course, you also have the possibility to cancel your DIGI contracts yourself. To do this, you need to contact the customer service of DIGI.

What Do You Need To Do When You Move?

What you need to do when you move, depends on the contracts you have taken out with DIGI and where you move to:

• I move within Belgium and have a broadband (and mobile) subscription or a pack
  You have to contact the DIGI customer service about your move. They will then contact you to make an appointment for the installation in your new place.
• I move within Belgium and have a mobile subscription
  You have to change your address in MyDIGI from the old address to your new address.
• I move abroad and have a broadband (and mobile) subscription or a pack
  It is not possible to remain a customer with DIGI. Therefore, you would need to cancel your contract by contacting DIGI and take out new contracts with a provider in your new country.
• I move abroad and have a mobile subscription
  Theoretically, it is possible to remain a customer with DIGI, however, you might want to compare local offers with your DIGI contract and decide for yourself how important it is to keep your Belgian phone number.

If you move within Belgium, it is important to verify ahead of time whether it is possible to receive DIGI at your new address. If this is the case, you need to inform DIGI about your move three to four weeks before the actual moving date. If your new place is not yet connected to DIGI's networks, but it is possible, you need to inform DIGI at least six weeks before the moving date about the move.