Free
General customer service
0800 41 041
DIGI customer service phone number, opening hours and contact details
By Maaike Zahn | Last updated on 15 April 2025
DIGI customers reach the customer service team on 0800 41 041. On this page you'll find all the phone numbers, opening hours and contact options for DIGI.
0800 41 041
2 phone numbers
How do you contact DIGI?
Four channels, one goal: get your question answered as fast as possible. Pick whatever best matches your situation.
Call customer service
2 phone numbers with opening hours — general customer service, helpdesk and international.
See the numbersOnline customer area
MyDIGI — check invoices, manage your subscription and chat with customer service.
Open customer areaEmail or social media
Contact form or message via Facebook, X or Instagram.
See channelsFile a complaint
Try DIGI first, then the Telecommunications Ombudsman if you can't reach a resolution.
See procedureDIGI phone numbers
DIGI has different phone numbers depending on your situation. Below you'll find each number with the cost and purpose.
Standard rate
From abroad
+32 2 870 41 41
Recommended when in doubt
CallMePower — free advice
02 588 25 47Compare DIGI with other Belgian operators — free and independent.
DIGI customer service opening hours
Not every DIGI service team is reachable at the same times. Below is a visual overview per service.
General customer service
Weekdays
8:00 – 22:00
Saturday
8:00 – 22:00
Sunday & bank holidays
8:00 – 22:00
Sales department
Weekdays
8:00 – 20:00
Saturday
10:00 – 16:00
Sunday & bank holidays
—
CallMePower
Weekdays
8:00 – 19:00
Saturday
9:00 – 18:00
Sunday & bank holidays
Closed
Ad – Free CallMePower comparison service
Need help comparing telecom providers?
Fill in the form and CallMePower will call you back free of charge to advise you on telecom providers.
Phone advisory service operated by CallMePower (part of the Selectra group), helping you compare every Belgian telecom provider free of charge and find the best plan for your situation. CallMePower has no partnership with this entity and cannot sign up customers with it.
Reach DIGI via email or social media
Prefer not to call? You can also reach DIGI digitally — via the online customer area or via the official social media channels. Both options are listed below, with the typical response time and the right channel for your question.
Procedures with DIGI
Moving, becoming a customer or cancelling — click on each card to see the full procedure.
Become a DIGI customer
Subscribe to a new DIGI plan.
- Via the DIGI website — subscribe yourself online.
Notify DIGI of your move
Change your address with DIGI — mobile or pack.
Your address change makes sure invoices, post and any visiting engineers reach you at the right address. The approach depends on the type of subscription.
Mobile-only subscription
Change your billing address directly in MyDIGI. Your number and plan remain unchanged.
Internet or pack subscription
Notify your move 2 to 4 weeks in advance — an engineer may need to visit the new address to activate the connection.
Details DIGI will need
- Customer or contract number
- Current and new address
- Planned moving date
- Phone number where the engineer can reach you
Cancel or switch from DIGI
Easy Switch, number portability or via CallMePower.
- Via CallMePower — cancel and subscribe to a new plan in one call.
- Easy Switch when switching internet or TV providers — no interruption to your connection.
- Number portability when switching mobile plans — keep your phone number.
Filing a complaint with DIGI
Stuck with an unresolved problem? Follow these three steps — the Telecommunications Ombudsman is your last resort.
1
Contact customer service
Describe the problem to DIGI customer service, mention earlier contact attempts and keep the reference number of your case.
2
File a formal complaint
No resolution? Ask for written confirmation in every interaction (by email or in MyDIGI) so you have a paper trail.
3
Ombudsman
Escalate to the Telecommunications Ombudsman — an independent body that mediates between you and the operator.
Frequently asked questions about DIGI customer service
Can't find your answer below? Call our Belgian advisor on 02 588 25 47 — free and pressure-free.
The DIGI customer service is reachable on the free number 0800 41 041, every day from 8:00 to 22:00. For advice or a new subscription, call CallMePower on 02 588 25 47.
Yes, the general number 0800 41 041 is free from a Belgian number (landline or mobile).
Call +32 2 870 41 41. This number is charged at the roaming rate of your foreign operator.
DIGI has no direct email address for customers. Use MyDIGI or the FAQ page, or get in touch via social media.
Rate your experience with DIGI
Click a star to leave a review
Rate DIGI
Only verified reviews
Thanks for your review!
We sent a verification link to your email. Once confirmed, your review will be published.