BASE Customer Service: Overview All Contact Options

BASE's phone number is: 0800 66 311. This is a phone number without service costs. As BASE customer you can also call: 1999. To take out a BASE contract, you call: +32 2588 2547. Other contact options of BASE are the contact form on the website, through WhatsApp, the online chatbot, their Social Media or going to a shop.

Contact Info BASE Customer Service

In the overview below, you find all the information regarding the contact options of BASE, including the opening hours of the BASE customer service.

As long as you call with a Belgian phone number and from Belgium to the BASE customer service, you can contact BASE free of charge (0800 55 800). Phone numbers that start with 0800 will never apply fees! Also, if you call from a BASE number and from within Belgium, you can call the BASE customer service free of charge (1999).

How Do You Contact the Complaints Service of BASE?

If you want to file a complaint about BASE, you need to contact the customer service of BASE. It is recommended to do this through WhatsApp or the contact form, so you have written proof of the complaint and follow-up on it.

If you are not happy with the outcome of the complaint, you can contact the Ombudsman for Telecommunications. They work as a mediator between you and BASE, trying to find a solution both parties will be happy with. You can file a complaint through the website of the Ombudsman.

Addresses BASE Shops

BASE has a great amount of shops throughout Belgium. Passing by a BASE store allows you to ask your questions directly to and get help from an employee in person. In the map below, you will find the addresses of all the BASE shops in Belgium.

How Do You Take Out a BASE Contract?

Do you want to take out a contract with BASE? Call +32 2588 2547! It is also possible to take out a contract yourself through the website of BASE or to go to a shop of BASE.

It is recommended to verify whether there is a BASE mobile coverage or a Telenet / VOO broadband coverage on your address. Moreover, it is strongly advised to compare all telecom offers before taking out a contract with BASE. If you need help with this, you can contact the telecom experts of CallMePower for help: +32 2588 2547.

Points of Attention When Taking Out a BASE Contract

Is the BASE contract your first contract in Belgium? Do not forget to cancel, if necessary, your telecom contract(s) in your previous country. Important to know as well is that it is not possible to keep your current phone number when you take out a mobile or fixed phone subscription with BASE. Do not forget to inform important institutes and organizations (e.g. the government) and your family and friends about this change!

Do you currently already have a contract with a Belgium telecom provider? Switching of provider can be done in three ways:

• Call CallMePower for help with taking out a contract with BASE and cancelling your current contract.
• Take out a new contract yourself and inform BASE that you want to use Easy Switch and/or that you want to keep your current phone number. BASE will then take care of cancelling your current contract(s).
• Take out a new contract and cancel your current contract yourself.

After taking out a new contract with BASE, it is important to make sure that you send back all the equipment that you rented or loaned from your old provider back to them. If you do not do so, you may be charged a fee.

How Do You Cancel a BASE Contract?

Are you no longer happy with BASE? If you want to switch to a different provider, you can call CallMePower for help with comparing telecom providers, taking out a new contract, and cancelling your current contract with BASE. You can reach our telecom experts on +32 2588 2547 or through the online chat.

You can also take out a contract with a new telecom provider yourself. You will then have the choice between cancelling your BASE contract yourself, or using Easy Switch. With the latter, your new provider will cancel your BASE contract.

If you want to keep your current phone number, you can inform your new provider about that during the ordering process. Just as with Easy Switch, your new provider will then cancel your phone subscription(s) with BASE.

Of course, you also have the possibility to cancel your BASE contracts yourself. To do this, you need to call the customer service of BASE.

What Do You Need To Do When You Move?

What you need to do when you move, depends on the contracts you have taken out with BASE and where you move to:

• I move within Belgium and have a broadband (and mobile) subscription or a pack
  You have to contact the customer service of BASE or pass by a BASE shop to inform BASE about your move.
• I move within Belgium and have a mobile subscription
  You have to change your address in My BASE from the old address to your new address.
• I move abroad and have a broadband (and mobile) subscription or a pack
  It is not possible to remain a customer with BASE. Therefore, you would need to cancel your contract by calling the customer service of BASE and take out new contracts with a provider in your new country.
• I move abroad and have a mobile subscription
  Theoretically, it is possible to remain a customer with BASE, however, you might want to compare local offers with your BASE contract and decide for yourself how important it is to keep your Belgian phone number.

If you move within Belgium, it is important to verify ahead of time whether the place is already connected to the Telenet or VOO network - the networks BASE uses. If this is the case, you need to inform BASE about your move three to four weeks before the actual moving date. If your new place is not yet connected to one of these networks, you need to inform BASE at least six weeks before the moving date about the move.