Standard rate
Customer service
016 79 57 02
Mega customer service phone number, opening hours and contact details
By Maaike Zahn | Last updated on 15 April 2025
Mega customers reach the customer service team on 016 79 57 02. Want to become a Mega customer? Subscribe via CallMePower — 24/7 online. On this page you'll find all the phone numbers, opening hours and contact options for Mega.
016 79 57 02
2 phone numbers
How do you contact Mega?
Four channels, one goal: get your question answered as fast as possible. Pick whatever best matches your situation.
Call customer service
2 phone numbers with opening hours — general customer service, helpdesk and international.
See the numbersOnline customer area
myMega Telecom — check invoices, manage your subscription and chat with customer service.
Open customer areaEmail or social media
Contact form or message via Facebook, X or Instagram.
See channelsFile a complaint
Try Mega first, then the Telecommunications Ombudsman if you can't reach a resolution.
See procedureMega phone numbers
Mega has different phone numbers depending on your situation. Below you'll find each number with the cost and purpose.
Standard rate
From abroad
+32 16 79 57 02
Recommended when in doubt
CallMePower — free advice
02 588 25 47Compare Mega with other Belgian operators — free and independent.
Mega customer service opening hours
Not every Mega service team is reachable at the same times. Below is a visual overview per service.
Mega customer service
Weekdays
Mon–Thu 8:30 – 17:30, Fri 8:30 – 17:00
Saturday
—
Sunday & bank holidays
—
CallMePower
Weekdays
8:00 – 19:00
Saturday
9:00 – 18:00
Sunday & bank holidays
Closed
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Reach Mega via email or social media
Prefer not to call? You can also reach Mega digitally — via the online contact form or via the official social media channels. Both options are listed below, with the typical response time and the right channel for your question.
Mega email & contact form
Mega doesn't publish a direct customer email address. Use the contact form or online chat instead.
Open the Mega contact formOnline chat available via myMega Telecom.
Mega social media
Follow or message Mega via the official channels.
Procedures with Mega
Moving, becoming a customer or cancelling — click on each card to see the full procedure.
Become a Mega customer
Subscribe to a new Mega plan.
- Online via CallMePower — subscribe to Mega through our partner link, available 24/7.
Notify Mega of your move
Change your address with Mega — mobile or pack.
Your address change makes sure invoices, post and any visiting engineers reach you at the right address. The approach depends on the type of subscription.
For a mobile-only plan it's enough to update your billing address in myMega Telecom — your number and plan stay the same.
Cancel or switch from Mega
Easy Switch, number portability or via CallMePower.
- Via CallMePower — cancel and subscribe to a new plan in one call.
- Easy Switch when switching internet or TV providers — no interruption to your connection.
- Number portability when switching mobile plans — keep your phone number.
Filing a complaint with Mega
Stuck with an unresolved problem? Follow these three steps — the Telecommunications Ombudsman is your last resort.
1
Contact customer service
Describe the problem to Mega customer service, mention earlier contact attempts and keep the reference number of your case.
2
File a formal complaint
No resolution? Ask for written confirmation in every interaction (by email or in myMega Telecom) so you have a paper trail.
3
Ombudsman
Escalate to the Telecommunications Ombudsman — an independent body that mediates between you and the operator.
Frequently asked questions about Mega customer service
Can't find your answer below? Call our Belgian advisor on 02 588 25 47 — free and pressure-free.
You can reach the Mega customer service on 016 79 57 02 (standard rate). For free advice or a new subscription, call CallMePower on 02 588 25 47.
No, Mega has no 0800 number. The number 016 79 57 02 is charged at the standard rate of your operator.
Call +32 16 79 57 02 at the roaming rate of your foreign operator.
Mega has no direct email address. Use the online contact form, the chat on the website or social media.
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