TADAAM email & contact form
For general questions, email [email protected].
TADAAM customer service phone number, opening hours and contact details
By Maaike Zahn | Last updated on 15 April 2025
TADAAM has no traditional phone-based customer service — all support runs through My TADAAM and email. On this page you'll find all the contact options for TADAAM.
0 phone numbers
How do you contact TADAAM?
Four channels, one goal: get your question answered as fast as possible. Pick whatever best matches your situation.
No phone-based service
TADAAM has no traditional phone line. All support runs through the online channels below.
Online customer area
My TADAAM — check invoices, manage your subscription and chat with customer service.
Open customer areaEmail or social media
Email directly to [email protected] or message via Facebook, X or Instagram.
See channelsFile a complaint
Try TADAAM first, then the Telecommunications Ombudsman if you can't reach a resolution.
See procedure
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Reach TADAAM via email or social media
Prefer not to call? You can also reach TADAAM digitally — via email or via the official social media channels. Both options are listed below, with the typical response time and the right channel for your question.
Procedures with TADAAM
Moving, becoming a customer or cancelling — click on each card to see the full procedure.
Become a TADAAM customer
Subscribe to a new TADAAM plan.
- Via the TADAAM website — subscribe yourself online.
Notify TADAAM of your move
Change your address with TADAAM — mobile or pack.
Your address change makes sure invoices, post and any visiting engineers reach you at the right address. The approach depends on the type of subscription.
Mobile-only subscription
Change your billing address directly in My TADAAM. Your number and plan remain unchanged.
Internet or pack subscription
Notify your move 2 to 4 weeks in advance — an engineer may need to visit the new address to activate the connection.
Details TADAAM will need
- Customer or contract number
- Current and new address
- Planned moving date
- Phone number where the engineer can reach you
Note: TADAAM works entirely remotely: change your address in My TADAAM and take the modem and TV decoder along to your new home yourself. Do you combine TADAAM with a BASE mobile? Then also pass on your move to BASE.
Cancel or switch from TADAAM
Easy Switch, number portability or via CallMePower.
- Via CallMePower — cancel and subscribe to a new plan in one call.
- Easy Switch when switching internet or TV providers — no interruption to your connection.
- Number portability when switching mobile plans — keep your phone number.
Filing a complaint with TADAAM
Stuck with an unresolved problem? Follow these three steps — the Telecommunications Ombudsman is your last resort.
1
Contact customer service
Describe the problem to TADAAM customer service, mention earlier contact attempts and keep the reference number of your case.
2
File a formal complaint
No resolution? Ask for written confirmation in every interaction (by email or in My TADAAM) so you have a paper trail.
3
Ombudsman
Escalate to the Telecommunications Ombudsman — an independent body that mediates between you and the operator.
Frequently asked questions about TADAAM customer service
Can't find your answer below? Call our Belgian advisor on 02 588 25 47 — free and pressure-free.
No, TADAAM is a fully online provider without a telephone customer service. For questions, use the support site, the email address [email protected] or WhatsApp. For telephone advice, call CallMePower on 02 588 25 47.
TADAAM has no 0800 number. All support runs free of charge via email, WhatsApp and the online support site.
Send an email to [email protected] or use My TADAAM — both work from any country without roaming costs.
Yes. Send your question to [email protected]. You can also use My TADAAM for self-service or get in touch via WhatsApp.
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