Starlink email & contact form
Starlink doesn't publish a direct customer email address. Use the contact form or online chat instead.
Starlink customer service phone number, opening hours and contact details
By Maaike Zahn | Last updated on 22 July 2026
Starlink has no traditional phone-based customer service — all support runs through My Starlink. On this page you'll find all the contact options for Starlink.
0 phone numbers
How do you contact Starlink?
Four channels, one goal: get your question answered as fast as possible. Pick whatever best matches your situation.
No phone-based service
Starlink has no traditional phone line. All support runs through the online channels below.
Online customer area
My Starlink — check invoices, manage your subscription and chat with customer service.
Open customer areaEmail or social media
Contact form or message via Facebook, X or Instagram.
See channelsFile a complaint
Try Starlink first, then the Telecommunications Ombudsman if you can't reach a resolution.
See procedure
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My Starlink — the online customer area
In My Starlink you can handle many things yourself — often faster than by phone. Check invoices, change your subscription and get notifications about outages or new options.
Download the Starlink app
Manage your subscription, check usage and invoices and chat with customer service — straight from your smartphone.
Reach Starlink via email or social media
Prefer not to call? You can also reach Starlink digitally — via the online customer area or via the official social media channels. Both options are listed below, with the typical response time and the right channel for your question.
Procedures with Starlink
Moving, becoming a customer or cancelling — click on each card to see the full procedure.
Become a Starlink customer
Subscribe to a new Starlink plan.
- Via the Starlink website — subscribe yourself online.
Notify Starlink of your move
Change your address with Starlink — mobile or pack.
Your address change makes sure invoices, post and any visiting engineers reach you at the right address. The approach depends on the type of subscription.
Mobile-only subscription
Change your billing address directly in My Starlink. Your number and plan remain unchanged.
Internet or pack subscription
Notify your move 2 to 4 weeks in advance — an engineer may need to visit the new address to activate the connection.
Details Starlink will need
- Customer or contract number
- Current and new address
- Planned moving date
- Phone number where the engineer can reach you
Note: With Starlink, your satellite dish moves with you — change your address in the Starlink app and reinstall the device with a clear view of the sky.
Cancel or switch from Starlink
Easy Switch, number portability or via CallMePower.
- Via CallMePower — cancel and subscribe to a new plan in one call.
- Easy Switch when switching internet or TV providers — no interruption to your connection.
- Number portability when switching mobile plans — keep your phone number.
- Via My Starlink — manage your cancellation yourself.
Filing a complaint with Starlink
Stuck with an unresolved problem? Follow these three steps — the Telecommunications Ombudsman is your last resort.
1
Contact customer service
Describe the problem to Starlink customer service, mention earlier contact attempts and keep the reference number of your case.
2
File a formal complaint
No resolution? Ask for written confirmation in every interaction (by email or in My Starlink) so you have a paper trail.
3
Ombudsman
Escalate to the Telecommunications Ombudsman — an independent body that mediates between you and the operator.
Frequently asked questions about Starlink customer service
Can't find your answer below? Call our Belgian advisor on 02 588 25 47 — free and pressure-free.
No, Starlink has no Belgian phone line. All support runs through the Starlink app and the web portal (in English). For Belgian advice, call CallMePower on 02 588 25 47.
Via the support page or a ticket in your Starlink account.
Yes, as long as you have a clear view of the sky. No cable, fibre or phone line needed.
Starlink communicates via tickets in your account, not by email. For a Belgian contact, call CallMePower on 02 588 25 47.
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