Proximus Customer Service: Overview All Contact Options

Proximus' phone number is: 0800 255 800. This is a phone number without service costs. To take out a Proximus contract, you call: +32 2588 2547. Other contact options of Proximus are the contact form on the website, through e-mail, the online chatbot, their Social Media or going to a shop.

Contact Info Proximus Customer Service

In the overview below, you find all the information regarding the contact options of Proximus, including the opening hours of the Proximus customer service.

Proximus has also set up a forum. The Proximus forum, that is only available in Dutch or French, allows customers to ask questions and help each other out. Furthermore, Proximus has an elaborate FAQ-section on the website where you might be able to find the answer to your question in already.

As long as you call with a Belgian phone number and from Belgium to the Proximus customer service, you can contact Proximus free of charge (0800 55 800). Phone numbers that start with 0800 will never apply fees!

How Do You Contact the Complaints Service of Proximus?

If you want to file a complaint about Proximus, you need to contact the customer service of Proximus. It is recommended to do this through e-mail, the contact form or the ticket system in MyProximus, so you have written proof of the complaint and follow-up on it.

If you are not happy with the outcome of the complaint, you can contact the Ombudsman for Telecommunications. They work as a mediator between you and Proximus, trying to find a solution both parties will be happy with. You can file a complaint through the website of the Ombudsman.

Addresses Proximus Shops

Proximus has a great amount of shops throughout Belgium. Passing by a Proximus store allows you to ask your questions directly to and get help from an employee in person. In the map below, you will find the addresses of all the Proximus shops in Belgium.

How Do You Take Out a Proximus Contract?

Do you want to take out a contract with Proximus? Call +32 2588 2547! It is also possible to take out a contract yourself through the website of Proximus, to go to a shop of Proximus, or to call the customer service of Proximus directly: 0800 55 800.

It is recommended to verify whether there is a Proximus coverage on your address. Moreover, it is strongly advised to compare all telecom offers before taking out a contract with Proximus. If you need help with this, you can contact the telecom experts of CallMePower for help: +32 2588 2547.

Points of Attention When Taking Out a Proximus Contract

Is the Proximus contract your first contract in Belgium? Do not forget to cancel, if necessary, your telecom contract(s) in your previous country. Important to know as well is that it is not possible to keep your current phone number when you take out a mobile or fixed phone subscription with Proximus. Do not forget to inform important institutes and organizations (e.g. the government) and your family and friends about this change!

Do you currently already have a contract with a Belgium telecom provider? Switching of provider can be done in three ways:

• Call CallMePower for help with taking out a contract with Proximus and cancelling your current contract.
• Take out a new contract yourself and inform Proximus that you want to use Easy Switch and/or that you want to keep your current phone number. Proximus will then take care of cancelling your current contract(s).
• Take out a new contract and cancel your current contract yourself.

After taking out a new contract with Proximus, it is important to make sure that you send back all the equipment that you rented or loaned from your old provider back to them. If you do not do so, you may be charged a fee.

How Do You Cancel a Proximus Contract?

Are you no longer happy with Proximus? If you want to switch to a different provider, you can call CallMePower for help with comparing telecom providers, taking out a new contract, and cancelling your current contract with Proximus. You can reach our telecom experts on +32 2588 2547 or through the online chat.

You can also take out a contract with a new telecom provider yourself. You will then have the choice between cancelling your Proximus contract yourself, or using Easy Switch. With the latter, your new provider will cancel your Proximus contract.

If you want to keep your current phone number, you can inform your new provider about that during the ordering process. Just as with Easy Switch, your new provider will then cancel your phone subscription(s) with Proximus.

Of course, you also have the possibility to cancel your Proximus contracts yourself. To do this, you need to go to MyProximus.

What Do You Need To Do When You Move?

What you need to do when you move, depends on the contracts you have taken out with Proximus and where you move to:

• I move within Belgium and have a broadband (and mobile) subscription or a pack
  You have to inform Proximus through MyProximus or through the online form about your move. They will then contact you to make an appointment for the installation in your new place.
• I move within Belgium and have a mobile subscription
  You have to change your address in MyProximus from the old address to your new address.
• I move abroad and have a broadband (and mobile) subscription or a pack
  It is not possible to remain a customer with Proximus. Therefore, you would need to cancel your contract through MyProximus and take out new contracts with a provider in your new country.
• I move abroad and have a mobile subscription
  Theoretically, it is possible to remain a customer with Proximus, however, you might want to compare local offers with your Proximus contract and decide for yourself how important it is to keep your Belgian phone number.

If you move within Belgium, it is important to verify ahead of time whether the place is already connected to the Proximus network. If this is the case, you need to inform Proximus about your move three to four weeks before the actual moving date. If your new place is not yet connected to the Proximus network, you need to inform Proximus at least six weeks before the moving date about the move.