Free
General customer service & helpdesk
0800 22 800
Proximus customer service phone number, opening hours and contact details
By Maaike Zahn | Last updated on 15 April 2025
Proximus customers reach the customer service team on 0800 22 800. For free, independent advice or to subscribe, call CallMePower on 02 588 25 47. On this page you'll find all the phone numbers, opening hours and contact options for Proximus.
0800 22 800
2 phone numbers
Shops across Belgium
How do you contact Proximus?
Four channels, one goal: get your question answered as fast as possible. Pick whatever best matches your situation.
Call customer service
2 phone numbers with opening hours — general customer service, helpdesk and international.
See the numbersOnline customer area
MyProximus — check invoices, manage your subscription and chat with customer service.
Open customer areaEmail or social media
Contact form or message via Facebook, X or Instagram.
See channelsVisit a shop
Face-to-face advice, pick up or drop off devices — find the nearest Proximus store.
Open store locatorProximus phone numbers
Proximus has different phone numbers depending on your situation. Below you'll find each number with the cost and purpose.
Standard rate
From abroad
+32 475 15 60 00
Recommended when in doubt
CallMePower — free advice
02 588 25 47Compare Proximus with other Belgian operators — free and independent.
Proximus customer service opening hours
Not every Proximus service team is reachable at the same times. Below is a visual overview per service.
General customer service
Weekdays
8:00 – 20:00
Saturday
9:00 – 17:30
Sunday & bank holidays
—
Technical support
Weekdays
8:00 – 22:00
Saturday
9:00 – 22:00
Sunday & bank holidays
9:00 – 22:00
Block your number
Weekdays
24/7
Saturday
24/7
Sunday & bank holidays
24/7
CallMePower
Weekdays
8:00 – 19:00
Saturday
9:00 – 18:00
Sunday & bank holidays
Closed
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MyProximus — the online customer area
In MyProximus you can handle many things yourself — often faster than by phone. Check invoices, change your subscription and get notifications about outages or new options.
Download the MyProximus app
Manage your subscription, check usage and invoices and chat with customer service — straight from your smartphone.
Reach Proximus via email or social media
Prefer not to call? You can also reach Proximus digitally — via the online contact form or via the official social media channels. Both options are listed below, with the typical response time and the right channel for your question.
Proximus email & contact form
Proximus doesn't publish a direct customer email address. Use the contact form or online chat instead.
Open the Proximus contact formOnline chat available via MyProximus.
Proximus social media
Follow or message Proximus via the official channels.
Procedures with Proximus
Moving, becoming a customer or cancelling — click on each card to see the full procedure.
Become a Proximus customer
Subscribe to a new Proximus plan.
- Via CallMePower — free advice, comparison with other operators, help cancelling your current plan.
- In a Proximus shop — face-to-face advice and instant activation.
Notify Proximus of your move
Change your address with Proximus — mobile or pack.
Your address change makes sure invoices, post and any visiting engineers reach you at the right address. The approach depends on the type of subscription.
Mobile-only subscription
Change your billing address directly in MyProximus. Your number and plan remain unchanged.
Internet or pack subscription
Notify your move 2 to 4 weeks in advance — an engineer may need to visit the new address to activate the connection.
Details Proximus will need
- Customer or contract number
- Current and new address
- Planned moving date
- Phone number where the engineer can reach you
Cancel or switch from Proximus
Easy Switch, number portability or via CallMePower.
- Via CallMePower — cancel and subscribe to a new plan in one call.
- Easy Switch when switching internet or TV providers — no interruption to your connection.
- Number portability when switching mobile plans — keep your phone number.
- Via MyProximus — manage your cancellation yourself.
Proximus shops in Belgium
Proximus has its own shops, dealers and retail points across Belgium. In a shop you can get advice, subscribe to a new plan, pick up or drop off devices, and resolve any issue that can't be handled by phone.
122 retail points across Belgium — click a marker for the shop name and address.
Loading map…
Filing a complaint with Proximus
Stuck with an unresolved problem? Follow these three steps — the Telecommunications Ombudsman is your last resort.
1
Contact customer service
Describe the problem to Proximus customer service, mention earlier contact attempts and keep the reference number of your case.
2
File a formal complaint
No resolution? Ask for written confirmation in every interaction (by email or in MyProximus) so you have a paper trail.
3
Ombudsman
Escalate to the Telecommunications Ombudsman — an independent body that mediates between you and the operator.
Frequently asked questions about Proximus customer service
Can't find your answer below? Call our Belgian advisor on 02 588 25 47 — free and pressure-free.
The Proximus customer service is reachable free of charge on 0800 22 800. For advice or a new subscription, call CallMePower on 02 588 25 47.
Yes, 0800 22 800 is free from a Belgian number (landline or mobile). To block a lost device, call the same line 24/7.
Call +32 475 15 60 00 at the roaming rate of your foreign operator.
Proximus has no direct email address. Use MyProximus, the chat, the email form or social media.
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