hey telecom Customer Service: Overview All Contact Options

hey telecom's customer service is not available through phone. You can contact hey telecom only through the online chat on their website.

Contact Info hey telecom Customer Service

In the overview below, you find all the information regarding the contact options of hey telecom, including the opening hours of the hey telecom customer service.

hey telecom has also set up a forum. The hey! community, that is only available in Dutch or French, allows customers to ask questions and help each other out. Furthermore, hey telecom has an elaborate FAQ-section on the website where you might be able to find the answer to your question in already.

As long as you call with a Belgian phone number and from Belgium to the hey telecom customer service, you can contact hey telecom free of charge. Phone numbers that start with 0800 will never apply fees!

How Do You Contact the Complaints Service of hey telecom?

If you want to file a complaint about hey telecom, you need to contact the customer service of hey telecom. If you are not happy with the outcome of the complaint, you can contact the Ombudsman for Telecommunications. They work as a mediator between you and hey telecom, trying to find a solution both parties will be happy with. You can file a complaint through the website of the Ombudsman.

How Do You Take Out a hey telecom Contract?

Do you want to take out a contract with hey telecom? You can do so yourself through the website of hey telecom. It is also possible to call the customer service of hey telecom for help: 0800 855 19.

It is recommended to verify whether there is an Orange, Telenet and VOO coverage - whose networks hey! uses - on your address. Moreover, it is strongly advised to compare all telecom offers before taking out a contract with hey telecom. If you need help with this, you can contact the telecom experts of CallMePower: +32 2588 2547.

Points of Attention When Taking Out a hey telecom Contract

Is the hey telecom contract your first contract in Belgium? Do not forget to cancel, if necessary, your telecom contract(s) in your previous country. Important to know as well is that it is not possible to keep your current phone number when you take out a mobile or fixed phone subscription with hey telecom. Do not forget to inform important institutes and organizations (e.g. the government) and your family and friends about this change!

Do you currently already have a contract with a Belgium telecom provider? Switching of provider can be done in two ways:

• Take out a new contract yourself and inform hey telecom that you want to use Easy Switch and/or that you want to keep your current phone number. hey telecom will then take care of cancelling your current contract(s).
• Take out a new contract and cancel your current contract yourself.

After taking out a new contract with hey telecom, it is important to make sure that you send back all the equipment that you rented or loaned from your old provider back to them. If you do not do so, you may be charged a fee.

How Do You Cancel a hey telecom Contract?

Are you no longer happy with hey telecom? If you want to switch to a different provider, you can call CallMePower for help with comparing telecom providers, taking out a new contract, and cancelling your current contract with hey telecom. You can reach our telecom experts on +32 2588 2547 or through the online chat.

You can also take out a contract with a new telecom provider yourself. You will then have the choice between cancelling your hey telecom contract yourself, or using Easy Switch. With the latter, your new provider will cancel your hey telecom contract.

If you want to keep your current phone number, you can inform your new provider about that during the ordering process. Just as with Easy Switch, your new provider will then cancel your phone subscription(s) with hey telecom.

Of course, you also have the possibility to cancel your hey telecom contracts yourself. To do this, you need to fill out the dedicated cancellation form on the hey telecom website.

What Do You Need To Do When You Move?

What you need to do when you move, depends on the contracts you have taken out with hey telecom and where you move to:

• I move within Belgium and have a broadband (and mobile) subscription or a pack
  You have to inform hey telecom through my hey! about your move. They will then contact you to make an appointment for the installation in your new place.
• I move within Belgium and have a mobile subscription
  You have to change your address in my hey! from the old address to your new address.
• I move abroad and have a broadband (and mobile) subscription or a pack
  It is not possible to remain a customer with hey telecom. Therefore, you would need to cancel your contract through the dedicated cancellation form and take out new contracts with a provider in your new country.
• I move abroad and have a mobile subscription
  Theoretically, it is possible to remain a customer with hey telecom, however, you might want to compare local offers with your hey telecom contract and decide for yourself how important it is to keep your Belgian phone number.

If you move within Belgium and have a broadband subscription of hey!, it is important to verify ahead of time whether the place is already connected to the Telenet or VOO network (the networks hey! uses for broadband). If this is the case, you need to inform hey! about your move three to four weeks before the actual moving date. If your new place is not yet connected to either the Telenet or the VOO network, you need to inform hey! at least six weeks before the moving date about the move.