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0800 95 955
hey telecom customer service phone number, opening hours and contact details
By Maaike Zahn | Last updated on 15 April 2025
hey telecom customers reach the customer service team on 0800 95 955. Want to become a hey telecom customer? Subscribe via CallMePower — 24/7 online. On this page you'll find all the phone numbers, opening hours and contact options for hey telecom.
0800 95 955
2 phone numbers
How do you contact hey telecom?
Four channels, one goal: get your question answered as fast as possible. Pick whatever best matches your situation.
Call customer service
2 phone numbers with opening hours — general customer service, helpdesk and international.
See the numbersOnline customer area
my hey! — check invoices, manage your subscription and chat with customer service.
Open customer areaEmail or social media
Contact form or message via Facebook, X or Instagram.
See channelsFile a complaint
Try hey telecom first, then the Telecommunications Ombudsman if you can't reach a resolution.
See procedurehey telecom phone numbers
hey telecom has different phone numbers depending on your situation. Below you'll find each number with the cost and purpose.
Standard rate
Block your mobile from abroad
+32 495 95 95 00
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02 588 25 47Compare hey telecom with other Belgian operators — free and independent.
hey telecom customer service opening hours
Not every hey telecom service team is reachable at the same times. Below is a visual overview per service.
Block your number
Weekdays
8:00 – 22:00
Saturday
—
Sunday & bank holidays
—
CallMePower
Weekdays
8:00 – 19:00
Saturday
9:00 – 18:00
Sunday & bank holidays
Closed
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Phone advisory service operated by CallMePower (part of the Selectra group), helping you compare every Belgian telecom provider free of charge and find the best plan for your situation. CallMePower has no partnership with this entity and cannot sign up customers with it.
my hey! — the online customer area
In my hey! you can handle many things yourself — often faster than by phone. Check invoices, change your subscription and get notifications about outages or new options.
Reach hey telecom via email or social media
Prefer not to call? You can also reach hey telecom digitally — via the online customer area or via the official social media channels. Both options are listed below, with the typical response time and the right channel for your question.
hey telecom email & contact form
hey telecom doesn't publish a direct customer email address. Use the contact form or online chat instead.
Online chat available via my hey!.
Procedures with hey telecom
Moving, becoming a customer or cancelling — click on each card to see the full procedure.
Become a hey telecom customer
Subscribe to a new hey telecom plan.
- Online via CallMePower — subscribe to hey telecom through our partner link, available 24/7.
Notify hey telecom of your move
Change your address with hey telecom — mobile or pack.
Your address change makes sure invoices, post and any visiting engineers reach you at the right address. The approach depends on the type of subscription.
Mobile-only subscription
Change your billing address directly in my hey!. Your number and plan remain unchanged.
Internet or pack subscription
Notify your move 2 to 4 weeks in advance — an engineer may need to visit the new address to activate the connection.
Details hey telecom will need
- Customer or contract number
- Current and new address
- Planned moving date
- Phone number where the engineer can reach you
Cancel or switch from hey telecom
Easy Switch, number portability or via CallMePower.
- Via CallMePower — cancel and subscribe to a new plan in one call.
- Easy Switch when switching internet or TV providers — no interruption to your connection.
- Number portability when switching mobile plans — keep your phone number.
- Via my hey! — manage your cancellation yourself.
Filing a complaint with hey telecom
Stuck with an unresolved problem? Follow these three steps — the Telecommunications Ombudsman is your last resort.
1
Contact customer service
Describe the problem to hey telecom customer service, mention earlier contact attempts and keep the reference number of your case.
2
File a formal complaint
No resolution? Ask for written confirmation in every interaction (by email or in my hey!) so you have a paper trail.
3
Ombudsman
Escalate to the Telecommunications Ombudsman — an independent body that mediates between you and the operator.
Frequently asked questions about hey telecom customer service
Can't find your answer below? Call our Belgian advisor on 02 588 25 47 — free and pressure-free.
hey telecom mainly operates via chat and the online customer zone (my hey!). There is no general telephone customer service — but you can freely block a lost mobile on 0800 95 955. For advice or a new subscription, call CallMePower on 02 588 25 47.
The blocking number 0800 95 955 is free. Other support runs free of charge via chat in my hey!.
For a lost or stolen mobile, call +32 495 95 95 00 at the roaming rate of your foreign operator. Other questions can be solved via the chat in my hey!.
hey telecom has no direct email address. Use the chat or send a ticket via my hey!.
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