skyDSL email & contact form
skyDSL doesn't publish a direct customer email address. Use the contact form or online chat instead.
Open the skyDSL contact formskyDSL customer service phone number, opening hours and contact details
By Maaike Zahn | Last updated on 13 March 2025
skyDSL has no traditional phone-based customer service — all support runs through My skyDSL and the online contact form. On this page you'll find all the contact options for skyDSL.
0 phone numbers
How do you contact skyDSL?
Four channels, one goal: get your question answered as fast as possible. Pick whatever best matches your situation.
No phone-based service
skyDSL has no traditional phone line. All support runs through the online channels below.
Online customer area
My skyDSL — check invoices, manage your subscription and chat with customer service.
Open customer areaEmail or social media
Contact form or message via Facebook, X or Instagram.
See channelsFile a complaint
Try skyDSL first, then the Telecommunications Ombudsman if you can't reach a resolution.
See procedure
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My skyDSL — the online customer area
In My skyDSL you can handle many things yourself — often faster than by phone. Check invoices, change your subscription and get notifications about outages or new options.
Reach skyDSL via email or social media
Prefer not to call? You can also reach skyDSL digitally — via the online contact form or via the official social media channels. Both options are listed below, with the typical response time and the right channel for your question.
Procedures with skyDSL
Moving, becoming a customer or cancelling — click on each card to see the full procedure.
Become a skyDSL customer
Subscribe to a new skyDSL plan.
- Via the skyDSL website — subscribe yourself online.
Notify skyDSL of your move
Change your address with skyDSL — mobile or pack.
Your address change makes sure invoices, post and any visiting engineers reach you at the right address. The approach depends on the type of subscription.
Mobile-only subscription
Change your billing address directly in My skyDSL. Your number and plan remain unchanged.
Internet or pack subscription
Notify your move 2 to 4 weeks in advance — an engineer may need to visit the new address to activate the connection.
Details skyDSL will need
- Customer or contract number
- Current and new address
- Planned moving date
- Phone number where the engineer can reach you
Note: skyDSL works via satellite — your move is simply an address change in My skyDSL and you take the satellite dish and modem along to your new home yourself.
Cancel or switch from skyDSL
Easy Switch, number portability or via CallMePower.
- Via CallMePower — cancel and subscribe to a new plan in one call.
- Easy Switch when switching internet or TV providers — no interruption to your connection.
- Number portability when switching mobile plans — keep your phone number.
- Via My skyDSL — manage your cancellation yourself.
Filing a complaint with skyDSL
Stuck with an unresolved problem? Follow these three steps — the Telecommunications Ombudsman is your last resort.
1
Contact customer service
Describe the problem to skyDSL customer service, mention earlier contact attempts and keep the reference number of your case.
2
File a formal complaint
No resolution? Ask for written confirmation in every interaction (by email or in My skyDSL) so you have a paper trail.
3
Ombudsman
Escalate to the Telecommunications Ombudsman — an independent body that mediates between you and the operator.
Frequently asked questions about skyDSL customer service
Can't find your answer below? Call our Belgian advisor on 02 588 25 47 — free and pressure-free.
skyDSL is a German satellite provider; technical support runs through the German headquarters. For Belgian advice or a switch, call CallMePower on 02 588 25 47.
Via the contact form on skydsl.eu (available in Dutch).
Yes, because it is satellite internet you do not need a fixed line or fibre — a clear view of the southern sky is enough.
skyDSL is mainly interesting for households and businesses in remote locations without a cable or fibre connection. A CallMePower adviser will help you assess whether it suits your situation — call 02 588 25 47.
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