Mixtus email & contact form
Mixtus doesn't publish a direct customer email address. Use the contact form or online chat instead.
Open the Mixtus contact formOnline chat available via My Mixtus.
Mixtus customer service phone number, opening hours and contact details
By Maaike Zahn | Last updated on 13 March 2025
Mixtus has no traditional phone-based customer service — all support runs through My Mixtus, live chat and the online contact form. On this page you'll find all the contact options for Mixtus.
0 phone numbers
How do you contact Mixtus?
Four channels, one goal: get your question answered as fast as possible. Pick whatever best matches your situation.
No phone-based service
Mixtus has no traditional phone line. All support runs through the online channels below.
Online customer area
My Mixtus — check invoices, manage your subscription and chat with customer service.
Open customer areaEmail or social media
Contact form or message via Facebook, X or Instagram.
See channelsFile a complaint
Try Mixtus first, then the Telecommunications Ombudsman if you can't reach a resolution.
See procedure
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My Mixtus — the online customer area
In My Mixtus you can handle many things yourself — often faster than by phone. Check invoices, change your subscription and get notifications about outages or new options.
Reach Mixtus via email or social media
Prefer not to call? You can also reach Mixtus digitally — via the online contact form or via the official social media channels. Both options are listed below, with the typical response time and the right channel for your question.
Procedures with Mixtus
Moving, becoming a customer or cancelling — click on each card to see the full procedure.
Become a Mixtus customer
Subscribe to a new Mixtus plan.
- Via the Mixtus website — subscribe yourself online.
Notify Mixtus of your move
Change your address with Mixtus — mobile or pack.
Your address change makes sure invoices, post and any visiting engineers reach you at the right address. The approach depends on the type of subscription.
Mobile-only subscription
Change your billing address directly in My Mixtus. Your number and plan remain unchanged.
Internet or pack subscription
Notify your move 2 to 4 weeks in advance — an engineer may need to visit the new address to activate the connection.
Details Mixtus will need
- Customer or contract number
- Current and new address
- Planned moving date
- Phone number where the engineer can reach you
Cancel or switch from Mixtus
Easy Switch, number portability or via CallMePower.
- Via CallMePower — cancel and subscribe to a new plan in one call.
- Easy Switch when switching internet or TV providers — no interruption to your connection.
- Number portability when switching mobile plans — keep your phone number.
- Via My Mixtus — manage your cancellation yourself.
Filing a complaint with Mixtus
Stuck with an unresolved problem? Follow these three steps — the Telecommunications Ombudsman is your last resort.
1
Contact customer service
Describe the problem to Mixtus customer service, mention earlier contact attempts and keep the reference number of your case.
2
File a formal complaint
No resolution? Ask for written confirmation in every interaction (by email or in My Mixtus) so you have a paper trail.
3
Ombudsman
Escalate to the Telecommunications Ombudsman — an independent body that mediates between you and the operator.
Frequently asked questions about Mixtus customer service
Can't find your answer below? Call our Belgian advisor on 02 588 25 47 — free and pressure-free.
Mixtus is a fully online provider on the Telenet network and has no telephone customer service. All support runs through chat and the online contact form. For advice, call CallMePower on 02 588 25 47.
Via the chat on mixtus.be or the online contact form.
No, Mixtus is an online-only provider without physical points of sale.
Mixtus has no direct email address. Use chat or the contact form.
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