JIM Mobile email & contact form
JIM Mobile doesn't publish a direct customer email address. Use the contact form or online chat instead.
JIM Mobile customer service phone number, opening hours and contact details
By Maaike Zahn | Last updated on 13 March 2025
JIM Mobile has no traditional phone-based customer service — all support runs through My JIM. On this page you'll find all the contact options for JIM Mobile.
0 phone numbers
How do you contact JIM Mobile?
Four channels, one goal: get your question answered as fast as possible. Pick whatever best matches your situation.
No phone-based service
JIM Mobile has no traditional phone line. All support runs through the online channels below.
Online customer area
My JIM — check invoices, manage your subscription and chat with customer service.
Open customer areaEmail or social media
Contact form or message via Facebook, X or Instagram.
See channelsFile a complaint
Try JIM Mobile first, then the Telecommunications Ombudsman if you can't reach a resolution.
See procedure
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My JIM — the online customer area
In My JIM you can handle many things yourself — often faster than by phone. Check invoices, change your subscription and get notifications about outages or new options.
Reach JIM Mobile via email or social media
Prefer not to call? You can also reach JIM Mobile digitally — via the online customer area or via the official social media channels. Both options are listed below, with the typical response time and the right channel for your question.
Procedures with JIM Mobile
Moving, becoming a customer or cancelling — click on each card to see the full procedure.
Become a JIM Mobile customer
Subscribe to a new JIM Mobile plan.
- Via the JIM Mobile website — subscribe yourself online.
Notify JIM Mobile of your move
Change your address with JIM Mobile — mobile or pack.
Your address change makes sure invoices, post and any visiting engineers reach you at the right address. The approach depends on the type of subscription.
For a mobile-only plan it's enough to update your billing address in My JIM — your number and plan stay the same.
Cancel or switch from JIM Mobile
Easy Switch, number portability or via CallMePower.
- Via CallMePower — cancel and subscribe to a new plan in one call.
- Easy Switch when switching internet or TV providers — no interruption to your connection.
- Number portability when switching mobile plans — keep your phone number.
- Via My JIM — manage your cancellation yourself.
Filing a complaint with JIM Mobile
Stuck with an unresolved problem? Follow these three steps — the Telecommunications Ombudsman is your last resort.
1
Contact customer service
Describe the problem to JIM Mobile customer service, mention earlier contact attempts and keep the reference number of your case.
2
File a formal complaint
No resolution? Ask for written confirmation in every interaction (by email or in My JIM) so you have a paper trail.
3
Ombudsman
Escalate to the Telecommunications Ombudsman — an independent body that mediates between you and the operator.
Frequently asked questions about JIM Mobile customer service
Can't find your answer below? Call our Belgian advisor on 02 588 25 47 — free and pressure-free.
JIM Mobile is a prepaid SIM on the Orange network and has no classic telephone customer service. For advice or a switch to another subscription, call CallMePower on 02 588 25 47.
You buy a JIM Mobile SIM card in supermarkets, newsagents or Orange shops. No subscription, no contract — just top up when you need to.
JIM Mobile has no 0800 number. Customers use the website and shops for top-ups and service.
JIM Mobile has no direct email address. For advice on a better telecom solution, call CallMePower on 02 588 25 47.
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