ENGIE Electrabel is the biggest energy supplier in Belgium and the former monopolist. On this page you will find all the information about ENGIE, such as the current offers and how to contact the customer service.
Who is ENGIE Belgium?
ENGIE Electrabel, which offered its services under the name Electrabel until 2015, is the main supplier of gas and electricity on the Flemish, Walloon and Brussels energy markets. Electrabel had a de facto monopoly on this market until 2003, a situation that ended when the Belgian energy market was opened up to competition under the impulse of the European Union in the period between 2003 and 2007.
After the liberalisation of the energy market, ENGIE Electrabel started to develop itself and had to adapt to new competitors. Nowadays this energy supplier is competing with a large number of competitors.
How many customers does ENGIE have in Belgium?
Although many new players have entered the market after the liberalisation of the energy market, ENGIE Electrabel still has the largest market share. In the first quarter of 2023, ENGIE Electrabel had a market share of 40% on the Flemish electricity market and 39% on the gas market.
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Contracts and tariffs of ENGIE Electrabel
As the largest supplier of electricity and natural gas in Belgium, ENGIE Electrabel has a broad range of products. There are multiple types of contracts, with different durations, types of energy and indexations.
In the table below you can find an overview of all the tariffs of ENGIE and their specialities.
| ⚡🔥 | ENGIE Direct | ENGIE Easy | ENGIE Flow | ENGIE Drive |
|---|---|---|---|---|
| Main feature | Online contract | Variable (per 3 months) | Variable (per month) | For electric cars |
| Duration | 1 year | 1 year | Indefinitely | 1 year |
| Rate type | Variable | Fixed or variable | Variable | Fixed or variable |
| Green energy | Option | Option | Option | Standard |
| Customer service | Online | Online + by phone | Online + by phone | Online + by phone |
Contracts in the Brussels Capital Region always have a duration of three years.
Looking for a new energy contract? Compare energy in Belgium with CallMePower!
Extra services offered by ENGIE
In addition to producing and supplying energy, ENGIE Electrabel also offers a large number of additional services. These services are related to electricity or help to reduce your energy consumption. Some examples of the services offered by ENGIE are:
- Installation of solar panels
- Installation of a home battery
- Installations of a charging station for electric cars
- Boiler maintenance
How to switch to ENGIE
Are you convinced by ENGIE Electrabel 's offer? Then you can become an ENGIE customer! You can become a customer of ENGIE by entering all your details on the supplier's website, such as your zip code and energy consumption. You will then receive a proposal.
As soon as you have agreed to this proposal, you have become a new ENGIE customer. After this you will have to pass on the meter readings and you will receive the final invoice from your old energy supplier. ENGIE Electrabel cancels your old energy contract automatically.
Get advice on energy tariffs in Belgium (Free service)
Contact CallMePower to get information or advice on the energy tariffs and suppliers in Belgium. (English- and Spanish-speaking advisors available)
Get advice on energy tariffs in Belgium (Free service)
Let us call you back for information or advice on the energy tariffs and suppliers in Belgium. (English- and Spanish-speaking advisors available)
How to contact ENGIE?
As the largest energy supplier in Belgium, ENGIE Electrabel has various telephone numbers and contact options where you can reach customer service. Below you can find an overview of the most important contact details of the ENGIE customer service.
| Reason for contact | Contact details | |
|---|---|---|
| ENGIE phone number | 📞 078 35 33 33 | |
| ENGIE email | [email protected] | |
| Contact form | ENGIE contact form (NL) | ENGIE contact form (FR) |
Address ENGIE Electrabel Belgium
ENGIE Electrabel's head office is located in Brussels. This is also the address to which you can send all correspondence addressed to this supplier.
The ENGIE Electrabel office can be found at the address below.
Headquarters ENGIE Electrabel SA
Boulevard Simon Bolivar 34
1000 Brussels
